Great, kind service! Sherry was so patient and kind in helping me find my misdelivered package!! Some of the best customer service I have ever received

Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

Good Customer Service..Great concept Initially I wrote a bad review for this company but their CS representative Patricia went above and beyond to rectify my issue. Thank you. The company is good but the couriers that are suppose to deliver the packages to a locker..do not for the most part take the time to do so...so you end up paying for a service that is rarely used. When the courier takes the time to deliver to the locker..the service work's great and is very convenient. Otherwise you are left searching for packages that a courier just dropped off to an apt's lobby or package room.

Ive had (2) occurrences where the… Ive had (2) occurrences where the Amazon driver doesn't complete my delivery allowing me to get a code to retrieve my packages. The first time unfortunately someone had already stolen my 300+ gift but the rep I spoke to did EVERYTHING in his power to help me. Yesterday I had the same thing happen to me but the first rep we spoke to did not help AT ALL! his only response was I can't help because we can't verify if someone else's package was there and didn't want to be held liable, to a certain extent I understand but customer service should be a TOP priority. I called again and THANK GOD FOR Jessie Romo - Bilingual Customer Relations. When I tell you she saved the day yesterday she provided top-tier customer service and I am very grateful to her. The other agent is why I won't give 5 stars, I recommend maybe allowing workers like Jessie to provide training to the individuals who do not have the required level of customer service like I said she is TOP TIER. Again Jessie if you read this, I hope you do, THANK YOU SO MUCH, YOU HAVE NO IDEA HOW MUCH I APPRECIATED YOU!

If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!