Excellent customer service Excellent customer service. I had to call to locate a package that was left in a locker without any notification code assigned. Tina was absolutely amazing. Very patient and extremely supportive, she managed to solve the issue by walking me through the steps to locate the locker and, she remotely opened it. 🙏 To Tina.

Great, kind service! Sherry was so patient and kind in helping me find my misdelivered package!! Some of the best customer service I have ever received

When a company uses Parcel Pending When a company uses Parcel Pending, you are forced to use it because half your packages start going in the lockers and you must pay the $20 registration fee to get to your packages without mgmt opening the lockers. No one wants an extra step in getting packages. Fetch and Parcel Pending are a waste of time.

Best customer help I've ever received I tracked an overnight UPS delivery of my wifes medicine (refrigerated) as delivered at 9:45 AM. At 4:00 with still no code in my inbox I contacted Cheri Miller. She got me all settled down and when she was finished I had my package in hand.

I'm continually baffled at the amount… I'm continually baffled at the amount of time it takes to get a hold of the Customer Success Team. If I opt in for a call back, nothing comes. I have called seven different times and sat on hold for at least over a half hour, currently chilling at twenty-six minutes right now. After a Lord of the Rings amount of time, someone answers and just hangs up. I'm trying to re-sync my property with Parcel Pending so my new move-ins (11 of them) can access the package lockers. I'd love to understand how I can get some response. Emails unresponded to, calls unresponded to, hold music is dance worthy.