When a company uses Parcel Pending When a company uses Parcel Pending, you are forced to use it because half your packages start going in the lockers and you must pay the $20 registration fee to get to your packages without mgmt opening the lockers. No one wants an extra step in getting packages. Fetch and Parcel Pending are a waste of time.

Ive had (2) occurrences where the… Ive had (2) occurrences where the Amazon driver doesn't complete my delivery allowing me to get a code to retrieve my packages. The first time unfortunately someone had already stolen my 300+ gift but the rep I spoke to did EVERYTHING in his power to help me. Yesterday I had the same thing happen to me but the first rep we spoke to did not help AT ALL! his only response was I can't help because we can't verify if someone else's package was there and didn't want to be held liable, to a certain extent I understand but customer service should be a TOP priority. I called again and THANK GOD FOR Jessie Romo - Bilingual Customer Relations. When I tell you she saved the day yesterday she provided top-tier customer service and I am very grateful to her. The other agent is why I won't give 5 stars, I recommend maybe allowing workers like Jessie to provide training to the individuals who do not have the required level of customer service like I said she is TOP TIER. Again Jessie if you read this, I hope you do, THANK YOU SO MUCH, YOU HAVE NO IDEA HOW MUCH I APPRECIATED YOU!

Excellent customer service Excellent customer service. I had to call to locate a package that was left in a locker without any notification code assigned. Tina was absolutely amazing. Very patient and extremely supportive, she managed to solve the issue by walking me through the steps to locate the locker and, she remotely opened it. 🙏 To Tina.

Thank you Cheri! Not receiving the parcel notifications and the app not working, it was a bit frustrating not being able to retrieve my package… I’m glad the item wasn’t urgent. However, next morning I called to get assistance and Cheri was extremely helpful. Cheri was able to locate my package within minutes. Thank you Cheri for your help and time!

Disgusting This company is a joke. There customer service is non-existent, and they closed the accounts of over 20+ people and still counting in my building without warning or consent. Then we get billed another $75 when they reactivated!! Hours on the phone, thousands of dollars in misdelivered and returned packages! I will be bringing this up on the next board call for the condo association, it's disgusting to pay for a service and be abused like this. They really don't give a rats a$$ and it's impossible to get anyone on the phone.