Thank you Cheri! Not receiving the parcel notifications and the app not working, it was a bit frustrating not being able to retrieve my package… I’m glad the item wasn’t urgent. However, next morning I called to get assistance and Cheri was extremely helpful. Cheri was able to locate my package within minutes. Thank you Cheri for your help and time!

Patricia is the BEST I was a little frustrated at first with some missing packages and not getting an email back from the company. However! I called in and was put in contact with an AMAZING customer service representative. Patricia was kind, knowledgeable and patient. She helped find all of my packages after the system reset and I didn’t get my codes. So thankful!!!

I'm continually baffled at the amount… I'm continually baffled at the amount of time it takes to get a hold of the Customer Success Team. If I opt in for a call back, nothing comes. I have called seven different times and sat on hold for at least over a half hour, currently chilling at twenty-six minutes right now. After a Lord of the Rings amount of time, someone answers and just hangs up. I'm trying to re-sync my property with Parcel Pending so my new move-ins (11 of them) can access the package lockers. I'd love to understand how I can get some response. Emails unresponded to, calls unresponded to, hold music is dance worthy.

Susan Miller: super helpful! Contacted parcel pending for a lost parcel and got a chance to speak to Susan Miller. Susan was super patient while listening to the details I was providing and super helpful For checking with her systems if at all any delivery was do done. I'm glad Susan was my service provider.

AI (Artificial would not call it… AI (Artificial would not call it Intelligence) deleted my account when I updated my apartment move. On phone forever, no living persons at this company for contact. Terrible experience at a bad time. Anyone could do better, anyone! Would give them a 0.1 rating for having a website, not a 1.0. They don't deserve a one (1.0 Star) rating.