Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

Cheri is the best! Outstanding service! I didnt know what to expect when I reached out late at night about a locker code mixup from the Amazon delivery driver's but Cheri Miller, a Customer Relations Rep, called me bright and early around 9am the next day already clear on my issue and ready to help. Super friendly and definitely knows her stuff! She took her time researching the locker map and timestamps to pinpoint what went wrong, reached out to the other tenant, spoke with my Complex and followed up with me twice as well. I couldnt have asked for better help. Thanks Cheri!!!

Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.

AI (Artificial would not call it… AI (Artificial would not call it Intelligence) deleted my account when I updated my apartment move. On phone forever, no living persons at this company for contact. Terrible experience at a bad time. Anyone could do better, anyone! Would give them a 0.1 rating for having a website, not a 1.0. They don't deserve a one (1.0 Star) rating.

I'm continually baffled at the amount… I'm continually baffled at the amount of time it takes to get a hold of the Customer Success Team. If I opt in for a call back, nothing comes. I have called seven different times and sat on hold for at least over a half hour, currently chilling at twenty-six minutes right now. After a Lord of the Rings amount of time, someone answers and just hangs up. I'm trying to re-sync my property with Parcel Pending so my new move-ins (11 of them) can access the package lockers. I'd love to understand how I can get some response. Emails unresponded to, calls unresponded to, hold music is dance worthy.