Do No Use These Brokers. This company did not reveal themselves to be a moving broker. They turned my move over to another company, American Home Relocation. My move was scheduled five weeks in advance. The day before the move, I was contacted and told the movers would be a day late. From that point on, over the course of the weekend I was lied to, had my calls ignored and did not have my calls returned after being told I was get a call back. Finally, on Tuesday, I was flat out told the movers were not coming at all and was asked if I would like to cancel. When I said yes, I was hung up on. This has been the most upsetting experience I have ever had with a company.

Not happy Not happy! This company contacted us after doing an on line search for movers! Very aggressive salesperson gave us what we believed to be a fair estimate! Spoke with Quality Assurance several times and even sent pictures of our stuff! Price went up an additional 3000 dollars! Day of move movers showed up 5 hours late! Then they had the audacity to tell us the price was an additional 5000 dollars and they weren’t sure they could even get the overly large truck which we told them wouldn’t work up our road! I believe these good reviews are bogus as on other review sites others have had experiences similar to ours!

I've been waiting and waiting and waiting for my stuff to come....still not here. So I ordered my move of 18 boxes and 1 luggage from NYC to FL. My stuff were picked up on December 2 which was Monday. People on the phone told me that my delivery day would be on Friday, December 6. The person who came to pick my stuff up told me that my things are suppose to get delivered on Thursday, December 5. Long story short it's now Monday, December 9 and all I was able to get is "wait for the call from the driver, you should get contacted soon". I'm going back to NYC on Wednesday and if I wont receive my items by the end of tomorrow, Tuesday, December 10, I will file a complaint with BBB and possible a civil lawsuit because I want to make sure noone else goes through this hell. I hope my stuff are not lost and I could get them before I leave the state. This company knew of my timeframes and that noone would be here in FL to receive my items. So I dont understand why they take their sweet time delivering the item I needed since last Friday as they guaranteed the delivery time (by the end of the week and so December 8). I'm beyond angry and very disappointed in the service.

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! MOST OF THE REVIEWS ARE FAKE. Pickup was relatively quick, though they were a FULL day late getting there Sunday night at 730pm (they were originally supposed to be there Saturday between 4 and 6pm, then supposedly confirmed for Sunday between 2 and 4pm). The movers were incredibly slow so the two of us helped load everything and finished around 1030pm. The bigger problem is you'll never get your stuff back. I requested drop off May 19 and I'm still getting the run around. The only benefit is they've taught me that I don't need my stuff to be comfortable since I've gone without for so Iong. After leaving this ^^ review, Rachel told me she could no longer work with me because of my negative review, per her boss. Not surprisingly, everything Connected Van Lines told me was inaccurate. They supposedly had confirmation that my items were on a truck headed my way on June 17. After speaking with the moving company directly, Connected Van Lines markets themselves as movers but they're brokers, I learned the truck ACTUALLY left 6/24. My items were finally delivered on June 26. I've filed a complaint with the BBB which I'm sure Rachel and her boss will likely ignore. Clearly they didn't uphold our contract as they were so incapable that they couldn't even organize drop off of my items after a month of trying.

AVOID AT ALL COSTS! Its funny how some companies think that every negative review they get is FAKE! but never seem to complain about the positive of course, seriously I have used your services and they were BAD! instead of taking it out on us maybe look at your company and who you are employing instead. over all from my experience with this company is - damaged items and rude employees. 0 stars