I've been waiting and waiting and waiting for my stuff to come....still not here. So I ordered my move of 18 boxes and 1 luggage from NYC to FL. My stuff were picked up on December 2 which was Monday. People on the phone told me that my delivery day would be on Friday, December 6. The person who came to pick my stuff up told me that my things are suppose to get delivered on Thursday, December 5. Long story short it's now Monday, December 9 and all I was able to get is "wait for the call from the driver, you should get contacted soon". I'm going back to NYC on Wednesday and if I wont receive my items by the end of tomorrow, Tuesday, December 10, I will file a complaint with BBB and possible a civil lawsuit because I want to make sure noone else goes through this hell. I hope my stuff are not lost and I could get them before I leave the state. This company knew of my timeframes and that noone would be here in FL to receive my items. So I dont understand why they take their sweet time delivering the item I needed since last Friday as they guaranteed the delivery time (by the end of the week and so December 8). I'm beyond angry and very disappointed in the service.

Really great customer service Really great customer service. I was stressed about my move, but their profesional representative walked me through the process and really put my mind at ease. When I realised I had more to move then I first thought. They requoted me with no problem. I can't say enough. This is a five star operation.

They were simply amazing They arrived on time, worked fast and even made an additional stop to drop off a dinning set for donation. They took my stress away and I will hire them again if I need to move anything. Amazing company, amazing crew.

I told cody I would leave a review and… I told cody I would leave a review and refer my friends if the move went well so I will give my honest feedback as promised. The movers that showed were very nice and happy to be as accommodating as possible. They loaded everything in pretty good time giving the amount of stuff I have accumulated over 35 year's living in the same location. I did need a large tv packaged and I was actually impressed with the level of skill the Packers had w wrapping it up with cardboard boxes and building a box for it. Cody let me know since I was going 1200 miles it's can take up to 2 weeks so I prepared for that amount of time. My furniture came in just over a week and delivey was nice. Even though I had two stairs leading to my entry way they waived the fee. I would say it was a good decision as the experience was good and I saved a few hundred dollars.

I will definitely going to contact Connected Van Lines This time with Connected Van Lines, my move went super-fast and best. They finished in 8 hours! Incredible! They really hustled. Too bad this is the last time I want to move, but if I ever do move again.