Couldn't Have Been Better. This is the second time we used U-Pack. The entire staff, from customer service to drivers, is professional & polite. We took a bit longer to load due to illness & weather. No extra fees were charged. We also received a small senior or veteran's discount. Nice to be treated like a human rather than an account number.

Ruined Our mattress, WET, MILDEW smell and crashed up cube ruined our mattress - it was definitely wet or something in the unit - and it looks like it fell off the truck or into the highway with hole patches on the cube on the outside, the vent was ripped off and it smelled of mold and mildew. mattress had a huge wet yellow ring and was still wet when we took it out! WASTE OF MONEY, Used PODs before and they may be more expensive but my items arrived in good fashion.

Please don't use them Honestly with the money you're going to end up spending to replace your broken items from their lack of care, you're better off spending that money on a company that costs a bit more. Their partnership with ABF to move items is not one that cares for their customers by any means.

Bad bad bad customer service, DO NOT use Zero customer service, the company genuinely doesn't care about their customer. Destroyed my stuff and didn't even get an apology from the company, let alone any compensation. The lady who answered my phone call was rude, cold, and not helpful at all, as if she doesn't care at all. Please stay away from this company. Use U-haul or some other companies, regretted choosing Upack.

Military PCS: Reconsider this company Military PCS: Utterly appalled. I knew we’d be taking a chance by using this company but they managed to stoop well below whatever low standards I had. After dropping off the shipment container (a week early) they called a few days later asking why we didn’t have it packed yet and also threatened to charge us more. The loading RAMP is a complete liability and a disaster. The shipment barriers are rotted out and dented. When we received our shipment in California, (from Michigan), they dropped it off on a curved curb so we couldn’t even place the ramp down. The barriers were bent in half and we were unable to open them, so we had to leave it there overnight. Our things (packed VERY well) were in shambles, as if the driver had been wreckless. Our entire household was damaged, I’ve never been so upset.