My secured belonging was delivered with… My secured belonging was delivered with several items broken. I filed an insurance claim with the insurance I purchased, and they denied my claim with their analyst stating," the driver and truck were not in any accidents," so I am at fault for my broken items. The items the reckless drivers broke totaled $1400, but Upack did not care. They do not care about their customers. I have used this company thrice in the last four years and spent nearly $10K, so I am very disappointed.

Absolutely horrible organization. Absolutely horrible organization. Movers at pickup arrived 8 hours (yes, 8 full hours) late. They then apologized and offered $100 in credit (I had to pay the mover 5x that for just sitting around at my house). At the destination, they claimed goods had already arrived but they were still in transit. Regardless they started my "free storage" period and charged me an additional USD$300 for two extra days. Never using those guys again.

We used a U-Pack trailer to move from California to Missouri We used a U-Pack trailer. The drop offs and pick ups were on time, the equipment was clean, everyone was courteous and professional, and there was no upsale for insurance (we did verify coverage through our insurer). We used the entire trailer, and the cost they quoted was on the penny and $1200 less than a six foot smaller truck from a well known moving company -- plus no charges for fuel and hotels and no wear and tear on us. We would absolutely use them again!

Please don't use them Honestly with the money you're going to end up spending to replace your broken items from their lack of care, you're better off spending that money on a company that costs a bit more. Their partnership with ABF to move items is not one that cares for their customers by any means.

Everything I expected For someone capable of moving boxes and furniture myself, and moving from a relatively small apartment, UPack provided everything I needed. Pod arrival was on time. Friendly employees and easy and helpful to reach by phone (no endless waits, every time I talked to a person right away). Price is much better than other pod companies. Would highly recommend.