Prospective renters beware New and prospective renters should be aware of two things about Extra Space Storage. First, they will give you a good deal for a couple of months and then make a huge increase in your monthly rent. Second, even if you tell them you will use your own padlock, they will leave one anyway. If you return it right away, they say they will give you a credit. But, being busy moving your items, if you ASSUME you will get a refund when you move out, you will be wrong. Their policy is to not give refunds or credits on your credit card. You will be stuck with a $20 padlock that you can buy at any hardware store for $10.

Bait & Switch Like many others, just 4 months after moving into a unit they raised the monthly rental fees almost 50%. Nowhere does it state the price you agreed upon is temporary or limited time however it does not state your pricing is guaranteed for any certain term but raising almost 50% (in my case, $240 up to $340) per month is entrapment. The time, effort and resources needed to relocate would make most people accept it...basically extortion.

This business will charge you extra… This business will charge you extra money without notice bring up your rates without notice there is nobody to talk to when you have an issue you are given a fake email to contact. Building is never cleaned bathroom never had toilet paper changed never seen the hallways ever get cleaned place is disgusting. Staff is disgusting and thinks being flirty makes her laziness okay. Do yourself a favor and don't rent here I'd rather pay more money somewhere else than deal with this company there are no carts and when there is one and you try to use it there is such a decline that your belongings will roll away on you. Was told insurance doesn't cover stolen possessions here!

We had a good experience at the Hessmer… We had a good experience at the Hessmer Ave., Metairie location. The facility is clean, safe and in a good location and well accommodates loading and unloading. Best of all, the front office people, Shannon and Xavier were very helpful and professional. We will use this facility again if we have storage needs.

Business Model is a Scam Houston, Katy Fwy location. Agree that they bait you with special rates and double it next month! They called me in saying that there was a foul smell coming from my unit and when we went to check we had to cut the lock because for some reason my keys didn’t work and I had to buy a new lock for $20. Nothing was wrong with my unit other than the lock not working and there was NO SMELL. Very weird experience. Cannot understand why my keys did not work. I plan to move out soon.