Rent went from $283 per month to $319… Rent went from $283 per month to $319 per month without me receiving any notice. They say a notification was sent in the mail, which I never received. When I called, they said, "The contract states they can increase my rent at any time." Everything else is by email. I wonder why they use mail instead of electronically notifying you.

Prospective renters beware New and prospective renters should be aware of two things about Extra Space Storage. First, they will give you a good deal for a couple of months and then make a huge increase in your monthly rent. Second, even if you tell them you will use your own padlock, they will leave one anyway. If you return it right away, they say they will give you a credit. But, being busy moving your items, if you ASSUME you will get a refund when you move out, you will be wrong. Their policy is to not give refunds or credits on your credit card. You will be stuck with a $20 padlock that you can buy at any hardware store for $10.

You can't improve with such crappy… You can't improve with such crappy management and rude workers. Rats everywhere it's disgusting and way overpriced.

My unit was burglarized by employees My unit was burglarized by employees. A power drill not a cordless was required to do what they did. Keys were required to get into a closet where power was available … They offered no compensation. Today I found a tiny little card in the mail telling me my rate went up $80 a month. I get emails and text weekly from these people and yet the rate increase notice comes as a discreet little card in the mail. Extra space storage is owned and operated by cowards and thieves period!

Great for what I needed Had a 10x15 for a few months no issues. While I was still charged for another month it was refunded. For me it was the location being the most accessible. If I ever need storage in the future I would certainly rent from them again.