Rodent infestation. Rodent infestation. We hired a company to move all my new and well-sealed boxes. One day I went to do an inventory to get rid of the things we had there and to our surprise our furniture was filled with rodent poop or something rolling. Rusty boxes by rodents. A complete disaster and total contamination of our things. The site manager was indifferent to our complaint. Because we had a month to month contract. The customer service of this location is hostile and have poor respect for clients and client belongings.

My unit was burglarized by employees My unit was burglarized by employees. A power drill not a cordless was required to do what they did. Keys were required to get into a closet where power was available … They offered no compensation. Today I found a tiny little card in the mail telling me my rate went up $80 a month. I get emails and text weekly from these people and yet the rate increase notice comes as a discreet little card in the mail. Extra space storage is owned and operated by cowards and thieves period!

Watch OUT! Extra Space Storage 11440 Blankenbaker Access Dr Louisville, KY 40299 Move in time - at that initial stage they have VERY nice customer service, VERY helpful office staff, decent folks. But WATCH OUT - rent raise, rent raise, rent raise, rent raise.... oh yeah, don't forget another rent raise! Every few (about three, I figure) months, they would rather rent to new folks at "Special Rate" and then STICK IT to folks that have been paying their bills (for months and counting on them for safe secure storage), who then mostly move out and down the road - after we're talking 30%, 40% - and for second attempt in three months - a 50% increase. They'll tell ya it's a "market driven" rent raise - REALLY? BS - I'm out first chance possible (and it's not easy, I get it), but their turnstile, unpredictable and lack of ANY appreciation for longevity/payment history business model is horrible for consumers. BEWARE - your RENT RAISE is coming VERY soon!

Business Model is a Scam Houston, Katy Fwy location. Agree that they bait you with special rates and double it next month! They called me in saying that there was a foul smell coming from my unit and when we went to check we had to cut the lock because for some reason my keys didn’t work and I had to buy a new lock for $20. Nothing was wrong with my unit other than the lock not working and there was NO SMELL. Very weird experience. Cannot understand why my keys did not work. I plan to move out soon.

Katie at ExtraSpace in Stuart Florida… Katie at ExtraSpace in Stuart Florida on Kanner Hgwy. Has been Amazing from the beginning years ago. Extremely kind and personable, and very knowledgeable in her position. She is a Blessing in humanity and a Blessing as part of your corporation. I give her the highest Acclaim in all areas of review!!!