Impossible to get refund for months… Impossible to get refund for months overcharged. They even ignore communication from our state's Attorney General. Horrible company. One of their employees was literally threatened to be killed and the company's response was to not file a police report! A person was sleeping in one of the units and the company's response was to ignore him! Safety entrance gates are always broken . . . anyone can get in. Unsafe and unclean. AVOID AT ALL COST!

Bait & Switch Like many others, just 4 months after moving into a unit they raised the monthly rental fees almost 50%. Nowhere does it state the price you agreed upon is temporary or limited time however it does not state your pricing is guaranteed for any certain term but raising almost 50% (in my case, $240 up to $340) per month is entrapment. The time, effort and resources needed to relocate would make most people accept it...basically extortion.

GREAT CUSTOMER SERVICE A young lady by the name, Saundrina Jordan, assist me, she was very nice and polite, she made me smile, plus she help my day to go very well! Very good customer service!

Rent went from $283 per month to $319… Rent went from $283 per month to $319 per month without me receiving any notice. They say a notification was sent in the mail, which I never received. When I called, they said, "The contract states they can increase my rent at any time." Everything else is by email. I wonder why they use mail instead of electronically notifying you.

My unit was burglarized by employees My unit was burglarized by employees. A power drill not a cordless was required to do what they did. Keys were required to get into a closet where power was available … They offered no compensation. Today I found a tiny little card in the mail telling me my rate went up $80 a month. I get emails and text weekly from these people and yet the rate increase notice comes as a discreet little card in the mail. Extra space storage is owned and operated by cowards and thieves period!