Priscilla
GBGREAT CUSTOMER SERVICE A young lady by the name, Saundrina Jordan, assist me, she was very nice and polite, she made me smile, plus she help my day to go very well! Very good customer service!
Wase Bisrd
GBMy unit was burglarized by employees My unit was burglarized by employees. A power drill not a cordless was required to do what they did. Keys were required to get into a closet where power was available … They offered no compensation. Today I found a tiny little card in the mail telling me my rate went up $80 a month. I get emails and text weekly from these people and yet the rate increase notice comes as a discreet little card in the mail. Extra space storage is owned and operated by cowards and thieves period!
Shahreen Rafique
GBBusiness Model is a Scam Houston, Katy Fwy location. Agree that they bait you with special rates and double it next month! They called me in saying that there was a foul smell coming from my unit and when we went to check we had to cut the lock because for some reason my keys didn’t work and I had to buy a new lock for $20. Nothing was wrong with my unit other than the lock not working and there was NO SMELL. Very weird experience. Cannot understand why my keys did not work. I plan to move out soon.
Wolff
GBThe Extra Space Storage on Park Row Rd… The Extra Space Storage on Park Row Rd is the best. The staff is very nice and professional. They keep it very clean, it's quiet and safe and there are always charts available. I highly recommend this location, prices are good.
Scott Goldberg
GBWatch OUT! Extra Space Storage 11440 Blankenbaker Access Dr Louisville, KY 40299 Move in time - at that initial stage they have VERY nice customer service, VERY helpful office staff, decent folks. But WATCH OUT - rent raise, rent raise, rent raise, rent raise.... oh yeah, don't forget another rent raise! Every few (about three, I figure) months, they would rather rent to new folks at "Special Rate" and then STICK IT to folks that have been paying their bills (for months and counting on them for safe secure storage), who then mostly move out and down the road - after we're talking 30%, 40% - and for second attempt in three months - a 50% increase. They'll tell ya it's a "market driven" rent raise - REALLY? BS - I'm out first chance possible (and it's not easy, I get it), but their turnstile, unpredictable and lack of ANY appreciation for longevity/payment history business model is horrible for consumers. BEWARE - your RENT RAISE is coming VERY soon!