Watch OUT! Extra Space Storage 11440 Blankenbaker Access Dr Louisville, KY 40299 Move in time - at that initial stage they have VERY nice customer service, VERY helpful office staff, decent folks. But WATCH OUT - rent raise, rent raise, rent raise, rent raise.... oh yeah, don't forget another rent raise! Every few (about three, I figure) months, they would rather rent to new folks at "Special Rate" and then STICK IT to folks that have been paying their bills (for months and counting on them for safe secure storage), who then mostly move out and down the road - after we're talking 30%, 40% - and for second attempt in three months - a 50% increase. They'll tell ya it's a "market driven" rent raise - REALLY? BS - I'm out first chance possible (and it's not easy, I get it), but their turnstile, unpredictable and lack of ANY appreciation for longevity/payment history business model is horrible for consumers. BEWARE - your RENT RAISE is coming VERY soon!

My unit was burglarized by employees My unit was burglarized by employees. A power drill not a cordless was required to do what they did. Keys were required to get into a closet where power was available … They offered no compensation. Today I found a tiny little card in the mail telling me my rate went up $80 a month. I get emails and text weekly from these people and yet the rate increase notice comes as a discreet little card in the mail. Extra space storage is owned and operated by cowards and thieves period!

Facility is overrun with rodents Facility is overrun with rodents. There is NO FOOD of any sort in my unit. The FIRST night rodents ate the covers off several photograph storage boxes. I found droppings on virtually every surface, and inside any box not tightly sealed. Management says it is the fault of tenants storing food, while only one trap is installed for 30+ roll up doors in my location. Must move ASAP.

Liberty Irby at the S Anthony location… Liberty Irby at the S Anthony location was fantastic! Very professional and engaging! Explained everything very thoroughly and walked me around the facility step by step! Thank you!

Disappointed Theft...put items in storage while renovating my house...only need like 2 months to complete the task...in less than 2 months my storage was broken into. Security is deplorable and then it was hassle to get the little insurance check...terrible establishment avoid this company like the plague.