Shahreen Rafique
GBBusiness Model is a Scam Houston, Katy Fwy location. Agree that they bait you with special rates and double it next month! They called me in saying that there was a foul smell coming from my unit and when we went to check we had to cut the lock because for some reason my keys didn’t work and I had to buy a new lock for $20. Nothing was wrong with my unit other than the lock not working and there was NO SMELL. Very weird experience. Cannot understand why my keys did not work. I plan to move out soon.
RD
GBFacility is overrun with rodents Facility is overrun with rodents. There is NO FOOD of any sort in my unit. The FIRST night rodents ate the covers off several photograph storage boxes. I found droppings on virtually every surface, and inside any box not tightly sealed. Management says it is the fault of tenants storing food, while only one trap is installed for 30+ roll up doors in my location. Must move ASAP.
Wolff
GBThe Extra Space Storage on Park Row Rd… The Extra Space Storage on Park Row Rd is the best. The staff is very nice and professional. They keep it very clean, it's quiet and safe and there are always charts available. I highly recommend this location, prices are good.
Steven Adcock
GBImpossible to get refund for months… Impossible to get refund for months overcharged. They even ignore communication from our state's Attorney General. Horrible company. One of their employees was literally threatened to be killed and the company's response was to not file a police report! A person was sleeping in one of the units and the company's response was to ignore him! Safety entrance gates are always broken . . . anyone can get in. Unsafe and unclean. AVOID AT ALL COST!
Wase Bisrd
GBMy unit was burglarized by employees My unit was burglarized by employees. A power drill not a cordless was required to do what they did. Keys were required to get into a closet where power was available … They offered no compensation. Today I found a tiny little card in the mail telling me my rate went up $80 a month. I get emails and text weekly from these people and yet the rate increase notice comes as a discreet little card in the mail. Extra space storage is owned and operated by cowards and thieves period!