GREAT CUSTOMER SERVICE A young lady by the name, Saundrina Jordan, assist me, she was very nice and polite, she made me smile, plus she help my day to go very well! Very good customer service!

Watch OUT! Extra Space Storage 11440 Blankenbaker Access Dr Louisville, KY 40299 Move in time - at that initial stage they have VERY nice customer service, VERY helpful office staff, decent folks. But WATCH OUT - rent raise, rent raise, rent raise, rent raise.... oh yeah, don't forget another rent raise! Every few (about three, I figure) months, they would rather rent to new folks at "Special Rate" and then STICK IT to folks that have been paying their bills (for months and counting on them for safe secure storage), who then mostly move out and down the road - after we're talking 30%, 40% - and for second attempt in three months - a 50% increase. They'll tell ya it's a "market driven" rent raise - REALLY? BS - I'm out first chance possible (and it's not easy, I get it), but their turnstile, unpredictable and lack of ANY appreciation for longevity/payment history business model is horrible for consumers. BEWARE - your RENT RAISE is coming VERY soon!

10111 Gandy Blvd N 10111 Gandy Blvd N, St. Petersburg, FL 33702 Update on review! I originally gave 5 stars for Kerri. I rented a 5 × 10 storage for 111.00 dollars and removed my items in less than two weeks. The storage facility was very hot with mosquitoes and gnats. I was told by Kerri that I would likely be able to receive some of my money back. Moving out of storage she was not friendly, short, agitated and fake. She handed me back a lock that I can't use again. Stating that it's yours, you bought it! No mention of receiving monet back!

Prospective renters beware New and prospective renters should be aware of two things about Extra Space Storage. First, they will give you a good deal for a couple of months and then make a huge increase in your monthly rent. Second, even if you tell them you will use your own padlock, they will leave one anyway. If you return it right away, they say they will give you a credit. But, being busy moving your items, if you ASSUME you will get a refund when you move out, you will be wrong. Their policy is to not give refunds or credits on your credit card. You will be stuck with a $20 padlock that you can buy at any hardware store for $10.

This business will charge you extra… This business will charge you extra money without notice bring up your rates without notice there is nobody to talk to when you have an issue you are given a fake email to contact. Building is never cleaned bathroom never had toilet paper changed never seen the hallways ever get cleaned place is disgusting. Staff is disgusting and thinks being flirty makes her laziness okay. Do yourself a favor and don't rent here I'd rather pay more money somewhere else than deal with this company there are no carts and when there is one and you try to use it there is such a decline that your belongings will roll away on you. Was told insurance doesn't cover stolen possessions here!