Driver who was sent and made the load… Driver who was sent and made the load on time was suspended from duties because he did not answer the phone because he was driving a truck at that moment In this situation, the whole company was punished, so it was deprived of access to bid board In my opinion, people who work for Arcbest have a serious problem with people who speak in other languages In this situation, if you have such a problem, do not hesitate to report these complaints to EEOC .gov

bad experience bad experience, we did over 100 loads for this company, emailed them and called them for status and we got revoked for petty reasons. Not a recommended company. They look to deduct from trucking companies, on the most petty reasons.We delivered a load and they came up with excuses not to pay, after emailing me many times and calling driver. Dont waste time with this broker. Find someone more honest to work with

Hiding from dangerous trucks and damage they cause January 2, 2024 when driving near mile marker 212 on southbound Interstate 75 in Georgia a dual trailer had a trailer dolly brake failure. The failure was to the left side of the (driver side) dolly. The ABF trailer had a number 553872. The failure ejected brake debris from the wheel of the dolly. This debris did damage to my newer 2023 KIA Sportage. The ABF truck did not stop and may have been unaware of the damage. The tractor had a cab # of 13376. My wife photographed the burn marks on the trailer wheel and the trailer number. The incident took place just prior to 2:32 pm. The incident involved heavy smoking from the dolly wheel, ejection of debris, and then no smoking. The dolly in question most likely had a catastrophic driver side brake failure. Photos are geo-tagged. The company has refused to pay or accept responsibility. Further they have refused to share information about the dolly inspection both prior to the incident and after. Either the company knows the dolly brakes were damaged and is hiding their responsibility for the damage or they do not know of the damage and kept dangerous equipment on the road. This leads me to the conclusion that the company is either unsafe or unethical or both. The reply says to contact safety. I did this already in January and they just give you the run around. They will not own up to the damage they do. They are like children running away from their bad deeds.

CANNOT BE TRUSTED Told by company our shipment would arrive today & that we needed to be available at home to sign & accept the delivery. Their website also said today was delivery day. Their website indicated the package was at their destination site (2 miles from our home) yesterday. Took off work, rearranged schedules, etc. to be at home. Never heard from them. Called & they said they're too busy today and that it will take them another 5 days (total of 6 days) to deliver it 2 miles to our home after it arrived at their destination center a couple blocks away. Ridiculous! Will let the Amazon distributors know not to use this company and will share these reviews (which seem to be pretty terrible by the looks of it). Their website & telephone delivery date appointments or phone promises cannot be trusted & they are indifferent to any inconvenience or money this may cost you. Came here to write a review & I've never seen a company with such poor customer reviews and ratings, so thisis likely not be an isolated incident.

I am in business over 32 years 3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.