Cannot Keep Appointment This company is constantly late for pickups. They never schedule with a time so they are not held liable if late, or in most cases, don't show up for a day. They cannot keep a schedule EVER. Even when asked to provide a pickup time they try to talk their way out of providing one. They never contact you when a driver is going to be late, or not show up. The only thing this company knows how to do is reschedule and they can't even do that most of the time. They have rescheduled for the same pickup everyday for four days straight. I would never recommend this company to anyone. DO NOT USE!!

Nightmare experience Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!

Stay away from this scambags If I can I would give 0 or even -20 to this BS company, they hire me to drive their load and then after I drove 70 miles I have been told that the load is canceled , they paid 150 dollars TRUCK ORDER NOT USED , I completely lost that day and spend 50 dollars for fuel to get to the pick up location. For a company like ARC best this is embarrassing. I would never work with this broker again . Popušite mi kurčinu svi koliko vas ima ,smrdljivci smrdljivi

Best trucking company we have used yet We run a small business out of Tunnel Hill. Our freight is very unique and it is hard finding a good logistics company to work with the handle our freight. We partnered up with ArcBest at the beginning of the year and I have never been more impressed with a trucking company. I have not had one single incident. Not saying these don't happen, but just saying compared to other companies previously used i feel our product is treated with care. Our sales rep, Dean McKelvey, is extremely attentive to our shipping needs and very transparent. We also LOVE our terminal guys Anthony and Dustin. Very thankful for Arcebest.

NEGATIVE 5 STAR REVIEW NEGATIVE 5 STAR REVIEW: I would give a negative review if I could. I have been attempting resolve arcbest losing one of our shipments for over 2 months now. I have spoken with Monica multiple times who assured me the package would arrive. LIES. it never arrived, they tried to place blame on us and told us to file a claim. We filed a claim and it was denied. I replied and still received no response from them. We used their business over the course of 3 years and we will NEVER use them again. An absolute disgrace of a company that refuses to accept blame or accountability. I would not recommend them AT ALL.