Best trucking company we have used yet We run a small business out of Tunnel Hill. Our freight is very unique and it is hard finding a good logistics company to work with the handle our freight. We partnered up with ArcBest at the beginning of the year and I have never been more impressed with a trucking company. I have not had one single incident. Not saying these don't happen, but just saying compared to other companies previously used i feel our product is treated with care. Our sales rep, Dean McKelvey, is extremely attentive to our shipping needs and very transparent. We also LOVE our terminal guys Anthony and Dustin. Very thankful for Arcebest.

CANNOT BE TRUSTED Told by company our shipment would arrive today & that we needed to be available at home to sign & accept the delivery. Their website also said today was delivery day. Their website indicated the package was at their destination site (2 miles from our home) yesterday. Took off work, rearranged schedules, etc. to be at home. Never heard from them. Called & they said they're too busy today and that it will take them another 5 days (total of 6 days) to deliver it 2 miles to our home after it arrived at their destination center a couple blocks away. Ridiculous! Will let the Amazon distributors know not to use this company and will share these reviews (which seem to be pretty terrible by the looks of it). Their website & telephone delivery date appointments or phone promises cannot be trusted & they are indifferent to any inconvenience or money this may cost you. Came here to write a review & I've never seen a company with such poor customer reviews and ratings, so thisis likely not be an isolated incident.

Excellent experience Delivery came quickly and in great condition. The customer service team was even able to change the delivery vehicle, so my order could be delivered to my home.

Nightmare experience Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!

I am in business over 32 years 3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.