Nightmare experience Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!

Driver who was sent and made the load… Driver who was sent and made the load on time was suspended from duties because he did not answer the phone because he was driving a truck at that moment In this situation, the whole company was punished, so it was deprived of access to bid board In my opinion, people who work for Arcbest have a serious problem with people who speak in other languages In this situation, if you have such a problem, do not hesitate to report these complaints to EEOC .gov

I am in business over 32 years 3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.

If you have a choice, don't use This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.

Completely Incompetent Company We ship a lot of loads. Desperately trying to find a good company. Used this company twice and still not sure who to call to book a load. We've gotten a new person every time and they're surprised we're even calling them. They act like they don't want the business. We have full truckloads we need to ship ASAP and they tell us they'll call us back in 10 minutes to book and won't even return our calls. We've had to leave them messages to pay for previous shipments and they won't call us back. Completely incompetent in the shipping industry. Only wish I read their reviews before trying to work with them. Good luck with this company. Never again. Unbelievable!