If you have a choice, don't use This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.

Nightmare experience Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!

This shipping company is a scam This shipping company is a scam, generated a quote for 2 huge shipments and came out to be around 600-700. I proceeded to schedule a pick up, it was swift, then comes the billing problem. Charged me a total of 2800, so I called and asked for an explanation. Customer service was not helpful at all, just read out what's on the invoice. Said I provided incorrect weight, it is clearly showed on the box (gross weight 199 pounds) so 2 will be 398 pounds. They said it was 400 instead, 2 POUNDS DIFFERENCE and they charged me about $72. Then fuel surcharge that was not shown in the quote, was about $603. There was also a "ALLOWS LOWER CHARGE AT HIGHER WEIGHT"charge for about $391. There was no explanation and solution provided and I was forced to pay that ridiculous amount because there's a deadline for my return shipments for the appliance company.

NOT RELIABLE AND AWFUL CUSTOMER SERVICE We booked a shipment with ABF for 2 days transit and it is now 10 days later and the freight hasn't moved from the original processing center it was taken to after p/u. When we called to get an answer from them about what was going on, they were extremely rude and just said they don't have any answers for us and it will get there when it gets there. NEVER USE THESE PEOPLE IF YOU ACTUALLY NEED YOUR FRIEGHT DELIVERED IN A REASONABLE AMOUNT OF TIME or IF YOU WANT ANY KIND OF GOOD CUSTOMER SERVICE. TERRIBLE COMPANY IN MY EXPERIENCE!

Best trucking company we have used yet We run a small business out of Tunnel Hill. Our freight is very unique and it is hard finding a good logistics company to work with the handle our freight. We partnered up with ArcBest at the beginning of the year and I have never been more impressed with a trucking company. I have not had one single incident. Not saying these don't happen, but just saying compared to other companies previously used i feel our product is treated with care. Our sales rep, Dean McKelvey, is extremely attentive to our shipping needs and very transparent. We also LOVE our terminal guys Anthony and Dustin. Very thankful for Arcebest.