Matt Lipscomb
GBTop Notch Service and great driver!! Just got my Home Depot vanity delivered this morning. Ryan Stapleton called in to dispatch to communicate a minor detail to the driver. Richard showed up with a smile and stellar attitude. He was very personable, likable and I enjoyed our short conversation getting to know each other. It's important to note that the last thing a customer sees is the driver. They represent their company and if they're in a bad mood or their attitude sucks...it's a reflection of the entire company. This is true for all companies with hard working delivery drivers. In a day and age where it's hard to find good help, ABF should be proud to have Richard as an employee. His attitude made me want to write this review! Thanks Ryan and Richard!
EARL
GBbad experience bad experience, we did over 100 loads for this company, emailed them and called them for status and we got revoked for petty reasons. Not a recommended company. They look to deduct from trucking companies, on the most petty reasons.We delivered a load and they came up with excuses not to pay, after emailing me many times and calling driver. Dont waste time with this broker. Find someone more honest to work with
Lori Fawbush
GBCANNOT BE TRUSTED Told by company our shipment would arrive today & that we needed to be available at home to sign & accept the delivery. Their website also said today was delivery day. Their website indicated the package was at their destination site (2 miles from our home) yesterday. Took off work, rearranged schedules, etc. to be at home. Never heard from them. Called & they said they're too busy today and that it will take them another 5 days (total of 6 days) to deliver it 2 miles to our home after it arrived at their destination center a couple blocks away. Ridiculous! Will let the Amazon distributors know not to use this company and will share these reviews (which seem to be pretty terrible by the looks of it). Their website & telephone delivery date appointments or phone promises cannot be trusted & they are indifferent to any inconvenience or money this may cost you. Came here to write a review & I've never seen a company with such poor customer reviews and ratings, so thisis likely not be an isolated incident.
Andy
CANightmare experience Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!
Dao Tran
GBThis shipping company is a scam This shipping company is a scam, generated a quote for 2 huge shipments and came out to be around 600-700. I proceeded to schedule a pick up, it was swift, then comes the billing problem. Charged me a total of 2800, so I called and asked for an explanation. Customer service was not helpful at all, just read out what's on the invoice. Said I provided incorrect weight, it is clearly showed on the box (gross weight 199 pounds) so 2 will be 398 pounds. They said it was 400 instead, 2 POUNDS DIFFERENCE and they charged me about $72. Then fuel surcharge that was not shown in the quote, was about $603. There was also a "ALLOWS LOWER CHARGE AT HIGHER WEIGHT"charge for about $391. There was no explanation and solution provided and I was forced to pay that ridiculous amount because there's a deadline for my return shipments for the appliance company.