I will never use Pickup service again I will never use Pickup service again. I had paid for a couch to be delivered upstairs into my living room. First delivery window that was scheduled could not be met and then I had to reschedule to 2 days later. On the day of the delivery they delivered 3 hours after my delivery window. When they showed up for delivery, they only sent 1 person, how did they expect her to get a couch upstairs by herself? Of course I helped her take the couch upstairs but why am I paying for this service when I could've done it myself? Highly recommend not using Pickup, they don't know what they're doing.

Save yourself the trouble, move on I’m only giving them one star because they have good text updates to let you know that they are delayed and that they are not going to show up at all. Absolutely worst service. Only use this company as a last resort, if you’ve exhausted all efforts and you’re comfortable having to reschedule your delivery day after day after day because they can’t find subcontractors to do the work. I suspect no independent contractors want to work with them because they take so much of the fee. My guy instinct

Very poor service and communication. I ordered same day delivery from Big Lots. The driver left someone else's order. I immediately contacted the company to have them come get the wrong order and bring mine. They have terrible communication- I only heard back from them the following day. They did finally deliver my correct items but refused to correct their mistake- they told me I needed to contact Big Lots to deal with the incorrect item I received. They also declined to refund my delivery fee, despite my not receiving same day delivery! Very poor service and communication.

Complete scam Complete scam. I added “same day” delivery to an order from Big Lots through this company, which got scheduled for 3 days later. We were given a 12-hour window and no one ever showed up, so we had cancelled all of our plans that day for no reason. Then we used their web site to reschedule and the exact same thing happened again! We tried contacting customer service for Pickup, who told us they “can’t guarantee” that they will be able to get anyone to deliver during the promised window. We ended up finding our own movers who were friendly, reasonable, and on time. Save your time and money!

Delivery person left the item on my… Delivery person left the item on my driveway facing the street. They did not put item at my door where it would be safe. They were avoiding my doorbell camera. This is an item that was not in any packaging, meaning anyone from the street could see what was delivered on my driveway. It does not make any sense. Cameras do not show that the package was left, seems a picture was taken and then the package was removed by delivery person. Why is Big Lot using such an unreliable company?