Doesn’t Deliver! Scheduled delivery time online with the payment in full. Did not deliver on the day / time agreed. Sent text saying delays and would be late but not that they would not be here. Rescheduled again. Another day out of the office. One more change then I am going after my credit card to get my payment back and find another vendor.

Long waits no communication Waited 6 hours one day. Asked for a ETA… they couldn’t give me one. We rescheduled. Waited 6 hours the next day with no estimated ETA. Finally just cancelled the order so I could stop wasting my time. I had to initiate all communication. There is no phone number to call to get information. Just chat, which is annoying. Would give them 1 star but the people on chat were actually decent with customer service.

I will never use Pickup service again I will never use Pickup service again. I had paid for a couch to be delivered upstairs into my living room. First delivery window that was scheduled could not be met and then I had to reschedule to 2 days later. On the day of the delivery they delivered 3 hours after my delivery window. When they showed up for delivery, they only sent 1 person, how did they expect her to get a couch upstairs by herself? Of course I helped her take the couch upstairs but why am I paying for this service when I could've done it myself? Highly recommend not using Pickup, they don't know what they're doing.

Delivery person left the item on my… Delivery person left the item on my driveway facing the street. They did not put item at my door where it would be safe. They were avoiding my doorbell camera. This is an item that was not in any packaging, meaning anyone from the street could see what was delivered on my driveway. It does not make any sense. Cameras do not show that the package was left, seems a picture was taken and then the package was removed by delivery person. Why is Big Lot using such an unreliable company?

Don't expect the delivery anytime soon. Good price, BUT you are required to have a lot of patience. They advertise same day delivery. After 3 days of waiting they rescheduled for the next day again. They don't seem to care much. Newer requests are taken before older ones.