After quite a few issues with the… After quite a few issues with the driving partners (rude, damaged items, missing items), as well as an awful customer service experience. I've decided to make a complaint and leave reviews. On this occasion my order was missing several times. Requested to fill in missing items form (didn't work). So wrote direct email to support. Get sent a survey to complete in return. Only when I prompted them to reply with a solution, did they offer an £8 discount code.... I replied stating that I will have no use for the voucher as I have ended my membership and would like a refund as initially requested. I suffer with a disability and thus rely heavily on remote food delivery services. I explained this to them. I have spent over £3500 since they opened in Cambridge and use their "fam" membership. My average spend is £20-£80 each time. I'm not one for making complaints but isn't the purpose of remote grocery purchasing supposed to be one of convenience? Just a poor, overpriced and underwhelming experience that requires far too much effort to regain a few quid that they lost in error.

Three issues non of them positive Three issues 1 - delivered items on more than one occasions that were mouldy. The process to get a refund for said items is long and arduous and requires proof and even then it's an account credit. 2 - wrong order delivered and no response, a £20 order of things I needed asap and I was delivered a frozen pizza and a cake! Gopuff costumer service gave a standard response then haven't bothered to respond. 3 - we won a competition, gopuff refused to pay out, struck off our valid winning ticket after 11 days and decided that they did not have to abide my law

They send you out of date items aswell… They send you out of date items aswell as damaged items. When contacted they asked me about the products then ignored my response. One of the customer service rep girls has a seriously bad attitude. i use to spend a lot of money with gopuff every 2 or so days, but their lack of respect has made me leave this review, and I will not be using them again. Well done gopuff

I have had multiple horrible experience… I have had multiple horrible experience with this brand. I have had multiple occasions where drivers have stolen the deliver. When it does come, it is often missing items or has wrong items. This company had a good idea but horrendously botched the execution.

They are thieves On 19th April, one of their driver came to our building to deliver my neighbour's shopping and on his back way, he stole my parcel from the corridor. Don't trust them, they are thieves.