Have updated a prior review due to the… Have updated a prior review due to the reason being that these companies this one in particular is an absolute godsend to myself & son as I’m unwell so cannot always get out for necessities. Have used gopuff from the time they started I did stop for a while due to a few order issues but mistakes do happen & were all human. Gopuff is a huge help when unable to get out & I just want to say I’m super grateful for your service. Just placed an order which all arrived on time the expiry dates are fantastic & was kept informed about the delivery from start to finish. The driver was very kind & professional who brought the order safely to the front door of my apartment. One suggestion is maybe lower the fam membership as it were at the start if so I’d definitely re join & order a lot more on a regular as I do get my big grocery shop delivered but for the necessities like milk, bread etc when ran out Gopuff would be used far more as the initial membership was around £3 whereas now it’s almost double that. Saying that I don’t mind really paying the £2.99 delivery fee especially when the orders are great. Ps I have had issues in past yet it’s no biggie & people have to remember no one’s perfect & mistakes do & can happen. Thanks GOPUFF for making our lives easier ! 5🌟’s all day long - please keep up the great work & service 🙏🏼

awfull I made an order today of 10 items and only 3 were delivered. I can't contact them, their missing items form online keeps crashing so I decided to email them only to find out their emails aren't monitored. I then decided to contact them on webchat and I've been waiting for over an hour to get through to anyone. I find it funny that they put a 24 hours refund policy and you can't get through to anyone.

Placed my first order today and never again Placed my first order today and driver couldn't find my location. Kept getting frustrated with me telling me that I had entered my address wrong - I hadn't!!! Wouldn't help and then he cancelled the order saying he couldn't get hold of me. This was a lie as he called me

I have won of the bingo and they are… I have won of the bingo and they are saying one of my codes is not listed How can it not be listed - you sent it to me in my delivery Customer service email and chat are being useless and the keep repeating them selve - it’s not on the list What then are you sending codes that aren’t in the list They are a joke and the customer service is beyond inept O wonder they don’t have a phone line

Raw chicken ordered only 24 hours in… Raw chicken ordered only 24 hours in date, offered a refund but I can't use the it without spending more money on delivery, so I didn't accept it. Won't be using the service again. The food could have gone to someone who could have eaten it quickly, but instead the food was wasted. Tip for the future, check the date of raw chicken before delivering or if you offer a refund don't leave the customer to pay for the delivery twice. Call me old fashion but thats minimal effort guys.