Just used GoPuff for the first time Not… Just used GoPuff for the first time Not extremely happy as I couldn’t get a first time discount and annoyingly my 2 for a discounted price was charged at 2 times the original price! Not impressed!

Absolutely disgusting behaviour from… Absolutely disgusting behaviour from the customer service team they literally gave me raw chicken which was expired and smelt like rotten eggs!!!! Later on I spoke to them for them to say they’re unable to refund me because they assume it doesn’t look expired?? Can someone file a health inspection on them because it’s starting to become a joke! They indirectly called me a liar and robbed me off because of that my family had to miss out on dinner because of their stupidity. GUYS DO NOT AND I REPEAT DO NOT ORDER FROM THEM BECAUSE THEY WILL ROB YOU OFF AND WILL NOT COMPENSATE YOU FOR ANYTHING! (The ratings give a clear accurate answer of what they are)

They are thieves On 19th April, one of their driver came to our building to deliver my neighbour's shopping and on his back way, he stole my parcel from the corridor. Don't trust them, they are thieves.

Over priced and tired of it Nothing has gone wrong but the overprice you guys literally do a 3m75 fee before 11 and drop a 5.95 fee after 11 most people that order yall foolishness is late after 11 I've never decided to come all the way to a site on go puff just to let yall kno I deleted that overpriced foolishness that should tell you alot you guys are doing to much with no proper explanation plus there no proper explanation to overcharging America in the middle of sending money every else where bit home...so just came by to say see ya I would do this app another day on my life

After quite a few issues with the… After quite a few issues with the driving partners (rude, damaged items, missing items), as well as an awful customer service experience. I've decided to make a complaint and leave reviews. On this occasion my order was missing several times. Requested to fill in missing items form (didn't work). So wrote direct email to support. Get sent a survey to complete in return. Only when I prompted them to reply with a solution, did they offer an £8 discount code.... I replied stating that I will have no use for the voucher as I have ended my membership and would like a refund as initially requested. I suffer with a disability and thus rely heavily on remote food delivery services. I explained this to them. I have spent over £3500 since they opened in Cambridge and use their "fam" membership. My average spend is £20-£80 each time. I'm not one for making complaints but isn't the purpose of remote grocery purchasing supposed to be one of convenience? Just a poor, overpriced and underwhelming experience that requires far too much effort to regain a few quid that they lost in error.