Absolutely disgusting behaviour from… Absolutely disgusting behaviour from the customer service team they literally gave me raw chicken which was expired and smelt like rotten eggs!!!! Later on I spoke to them for them to say they’re unable to refund me because they assume it doesn’t look expired?? Can someone file a health inspection on them because it’s starting to become a joke! They indirectly called me a liar and robbed me off because of that my family had to miss out on dinner because of their stupidity. GUYS DO NOT AND I REPEAT DO NOT ORDER FROM THEM BECAUSE THEY WILL ROB YOU OFF AND WILL NOT COMPENSATE YOU FOR ANYTHING! (The ratings give a clear accurate answer of what they are)

If there was a -1000 stars option... "We're sorry! An error occurred. Please try again later." I'm at work and i wasted my lunch break trying to order some stuff from this useless website. 3 different cards declined because some kind of 3D security check that never happens. Absolutely useless. NEVER AGAIN!

Customer Service is Non Existent I ordered with FAM20 which should have gotten my order in about 20 minutes. It took about an hour instead. Most company would have some way of fixing this, not GoPuff! I did eventually get a refund for the extra fee for the fee, but their customer service is worse than if AI controlled it. They have agents who just copy and paste and don't attempt to help. Do not order from this company.

After quite a few issues with the… After quite a few issues with the driving partners (rude, damaged items, missing items), as well as an awful customer service experience. I've decided to make a complaint and leave reviews. On this occasion my order was missing several times. Requested to fill in missing items form (didn't work). So wrote direct email to support. Get sent a survey to complete in return. Only when I prompted them to reply with a solution, did they offer an £8 discount code.... I replied stating that I will have no use for the voucher as I have ended my membership and would like a refund as initially requested. I suffer with a disability and thus rely heavily on remote food delivery services. I explained this to them. I have spent over £3500 since they opened in Cambridge and use their "fam" membership. My average spend is £20-£80 each time. I'm not one for making complaints but isn't the purpose of remote grocery purchasing supposed to be one of convenience? Just a poor, overpriced and underwhelming experience that requires far too much effort to regain a few quid that they lost in error.

They are thieves On 19th April, one of their driver came to our building to deliver my neighbour's shopping and on his back way, he stole my parcel from the corridor. Don't trust them, they are thieves.