Sally Marris
GBOrdered a taxi for 6.30 pm wasn't told… Ordered a taxi for 6.30 pm wasn't told they were busy. After a few calls to the rank.the taxi finally turned up nearly a hour later.poor service.
John T
GBStay away! The actual movers, the people who pickup, transport and deliver your stuff in those storage units, are fine. Helpful, friendly and easy to deal with. The online and telephone sales people quote one price, then charge you for another using a flimsy excuse. All sorts of "extra" charges and fees. They've got your credit card number and there's little you can do. Customer service? Forget it! Granted, just about all of these companies are kind of slippery. Save your time and money: avoid this group of cheats at all costs.
Debra
GBFirst time user - they were OK This was the first time using Door-to-Door. It got set up OK but the representative who assisted me didn't seem very confident in the information (pricing) she was providing. I paid extra for expedited delivery and was supposed to get a follow-up confirmation but that never happened. On the front end, the actual drop off and pick-up was super easy and the delivery person was great. On the other end however, there was some hassle in getting it delivered when we wanted it (had to place a few calls.) It all ended OK and our possessions arrived in good shape but communication could have been better.
mark
GBPoor service Emails get ignored or take an age to reply, collection dates missed. They do not work well with the Universities. In the end it seems I paid for 3 boxes (only 2 were packed!), that were retained in the college halls throughout and then we had to collect ourselves.
Lovie
GBThere customer service is the worst I needed to adjust my delivery date for my containers due to my closing date of the house being pushed back. They were not helpful at all in assisting me with that and wanted to continue to tack on fees. Every other company I was working wig did not have any issues in rescheduling.