The worst experience ever! I had been a customer for almost 3 years. I made several attemps to gain access to my container only to find out that the facility had moved location without notifying there customers, and that I could not have access until the completed the move. Tha facility hours had changed and were only open Monday through Friday from 9am to 5pm. When I finally closed my account and had the container delivered to vacate the lock had been changed. I was advised by customer service to go to a hardware store to but a bolt cutter. I would not recommend this company to any one.

Unacceptable Terrible equipment very cheap. Changes after agreement has been made for pickup was almost impossible and their warehouse was literally a rock throw from my house

Disappointed It has taken me this long to review due to the extreme amount of damage done to my belongings in storage making angry when writing reviews. I retrieved my belongings on 6/24/16. First there was some sort of rodent that got into my box that left droppings everywhere and chewed and destroyed many of my things. It was given access to many of my storage containers due to the damage done to them in storage described below. The plastic storage boxes inside and some of the loose objects were also heavily damaged, it appeared from being moved/up and down frequently over the course of a year, although I guess its possible all the physical damage was done during the transportation. These same boxes showed no sign of wear in the year of storage before being given to Door to Door. The box got from point A to point B, but I would not recommend Door to Door to anyone.

Poor service Emails get ignored or take an age to reply, collection dates missed. They do not work well with the Universities. In the end it seems I paid for 3 boxes (only 2 were packed!), that were retained in the college halls throughout and then we had to collect ourselves.

There customer service is the worst I needed to adjust my delivery date for my containers due to my closing date of the house being pushed back. They were not helpful at all in assisting me with that and wanted to continue to tack on fees. Every other company I was working wig did not have any issues in rescheduling.