Terrible experience Terrible experience. I rented 2 boxes and one leaked though the roof ruining the contents in the center of the box. After numerous calls. I reached someone at smart box and they told me to make a claim on my home owner policy and they don't provide any warranty that the boxes are dry.

Worthless box They can't even keep a guide on this stupid box! We were thinking of getting a newer up dated box but as crappy as this box has been I wouldn't waste the money on another one of these stupid boxes n9t worth the money

Not what i expected The concept is great. But. The driver who dropped off my boxes gouged huge scars in my driveway by dragging the boxes into place instead of picking up and moving them with the forklift. And he didn't check to make sure the hardware would actually close and lock. So after a 14-hour day of moving, I had to leave the boxes unsecured on a Friday night because everything was an inch and a half off. To their credit, two guys came out the next morning to move the hardware so I could lock the boxes. They took photos of the damage to my driveway, but I've never heard back about repairs, a discount, nuttin'. The boxes are locally made, and the Dallas franchise is relatively new. I'm betting they'll get better and building and handling them. Make sure the boxes actually close and lock correctly before you let the delivery guy drive away.

Rat infested pods--total loss--denied insurance claim I had a storage pod for >10 years paid for insurance for every month. When I retrieved it, it was a mess—spilled out of the pod when opened and everything was covered with rat urine and feces. SmartBox denied my claim. They falsely stated that: • the pod wasn’t packed properly; and • no gross negligence on SmartBox’s part. The pod was indeed packed properly. The pod clearly appeared to have been flipped. Perhaps during one of the dozen or so times it had been moved around the DC Maryland Virginia area over the 12 years in their care. And rat urine and feces is gross by any definition of the word—both “excessive” negligence on SmartBox’s part and “disgusting.”

Great customer service, containers not so much. Great customer service from start finish! However, the containers are too small for the price and poorly made for long term storage outdoors. The overall price was cheaper than what I normally pay for portable storage. When the containers arrived I immediately knew why. I'm used to a metal box, wood inside not wood all over covered with a tarp, and rods inside for space to hang things from the closest. Overall a more secure box able to withstand various weather conditions.