STaY AWAY --save your money and time with a real company. They are giving my sister hell. The crate was damages with over 2000 dollars with of things destroyed. They will not be reimbursing her & are giving her weeks of paper work to try to get basically nothing back. She also has to take time off of her new job to try and solve the problem. They are also making her drive to a far location to do this I her new area she is obviously not familiar with. Um... Pictures of everything..Paperwork...This company will not save you time or money. Very rude. Unacceptable. More work than necessary. ABSOLUTELY STaY AWAY.!!!!!

No Show I ordered boxes down for this morning, and they weren't there. I confirmed the date and time of access with the agent a few days earlier, yet no one at the facility, no one answering the local or national numbers. No one called back. I even tried online chat which tells me "someone will be with you momentarily." A lie. I was told the facility would be open from 9:30 am until 3:30 pm today, yet after being there for an hour, no one was ever there. I am now concerned with their viability.

Right campus, wrong buiding They did not deliver our college daughter's box to here dorm. Since they delivered to some dorm on the same campus, they claimed they met service. They also had no information available on the delivery day to indicate this misdelivery. They asked a few questions about lot numbers and addresses on campus but never replied to BBB inquiries (they are a failure on BBB also). So, if you like a scavenger hunt to find your box, and still feel good about paying full boat, this may work for you

Smooth sales process yet awful delivery experience I am undertaking a long distance move. The sales process was very smooth -- but the box delivery was a nightmare and has left me skeptical about the rest of the move working out smoothly. I needed the labor support of the Boston area partner - they showed up four hours later than originally quoted, and the two men looked less than reliable for providing the labor. One barely moved anything; he was on the phone for a portion of the time and fiddled around with breaking a lock off of one of the Smartboxes. Another of the Smartboxes still contained items, so I couldn't use it, and it was going to take them another 2 hours or so to get me a replacement. Smartbox better find another contractor.

Horrible Service Before today i only had good things to say about smart box but the customer service and lack of motivation to correct issues has changed my mind. I had scheduled over a week ago to have my belongs droppedoff on 1 July but the morning of received a call saying their 1 and ONLY forklift was down. Then 30 minutes later was told they were up and running again and i would get my belongings. I had already scheduled for movers to come and move my things for me. Well, now after waiting all day, it's 4pm they call saying they are still broken and will not be able to deliver today, or over the weekend because it's a holiday weekend. So i am not going to have any of my belongings for who knows how long. I called corporate and they do not seem to care. How does a company like this have only 1 forklift per location? They can't borrow or rent one to stay on task? This is completely unacceptable