Horrible support and scheduling In late January, I contacted SmartBox to have my empty box picked up. The earliest date they could arrange pick up was January 30th. It is now February 11th, I have attempted on multiple occasions to reschedule and on multiple occasions to find out why the delay. They have never given me a phone call or an answer. It has now been almost 2 weeks since the first scheduled pick up and the box is still here -- and still no plan on how to remove it.

Smooth sales process yet awful delivery experience I am undertaking a long distance move. The sales process was very smooth -- but the box delivery was a nightmare and has left me skeptical about the rest of the move working out smoothly. I needed the labor support of the Boston area partner - they showed up four hours later than originally quoted, and the two men looked less than reliable for providing the labor. One barely moved anything; he was on the phone for a portion of the time and fiddled around with breaking a lock off of one of the Smartboxes. Another of the Smartboxes still contained items, so I couldn't use it, and it was going to take them another 2 hours or so to get me a replacement. Smartbox better find another contractor.

Horrible Service Before today i only had good things to say about smart box but the customer service and lack of motivation to correct issues has changed my mind. I had scheduled over a week ago to have my belongs droppedoff on 1 July but the morning of received a call saying their 1 and ONLY forklift was down. Then 30 minutes later was told they were up and running again and i would get my belongings. I had already scheduled for movers to come and move my things for me. Well, now after waiting all day, it's 4pm they call saying they are still broken and will not be able to deliver today, or over the weekend because it's a holiday weekend. So i am not going to have any of my belongings for who knows how long. I called corporate and they do not seem to care. How does a company like this have only 1 forklift per location? They can't borrow or rent one to stay on task? This is completely unacceptable

No show! No care! Call for a pickup, they never showed up. Called again, was asked if I set up a schedule for pickup. Firmly I stated to Tammy, that I called for a pickup, I don’t know how much more clear I can be about- Come and pick them up! We are down here in Ft Lauderdale area, I called couple of days before Dorian was suppose to hit South Florida, they refuse to pick them up until after the storm was suppose to hit, and they let me know I would be responsible for the damages of the empty wooden pods sitting on a pallet base. By they grace of god, South Florida was spared. And those two pods are still sitting in my driveway.. They don’t even care about the safety of a neighbor hood or the lives put at risk! Need I say anything more about their business practice?

Rat infested pods--total loss--denied insurance claim I had a storage pod for >10 years paid for insurance for every month. When I retrieved it, it was a mess—spilled out of the pod when opened and everything was covered with rat urine and feces. SmartBox denied my claim. They falsely stated that: • the pod wasn’t packed properly; and • no gross negligence on SmartBox’s part. The pod was indeed packed properly. The pod clearly appeared to have been flipped. Perhaps during one of the dozen or so times it had been moved around the DC Maryland Virginia area over the 12 years in their care. And rat urine and feces is gross by any definition of the word—both “excessive” negligence on SmartBox’s part and “disgusting.”