Never use these guys-especially military Despite claims to the contrary, Smartbox is unfamiliar with the paperwork required for military moves. (They actually forged one of the required documents I needed to receive reimbursement.) On top of that, they completely destroyed one of my crates and everything in it. I was still required to pay the entire cost of the move.

No show! No care! Call for a pickup, they never showed up. Called again, was asked if I set up a schedule for pickup. Firmly I stated to Tammy, that I called for a pickup, I don’t know how much more clear I can be about- Come and pick them up! We are down here in Ft Lauderdale area, I called couple of days before Dorian was suppose to hit South Florida, they refuse to pick them up until after the storm was suppose to hit, and they let me know I would be responsible for the damages of the empty wooden pods sitting on a pallet base. By they grace of god, South Florida was spared. And those two pods are still sitting in my driveway.. They don’t even care about the safety of a neighbor hood or the lives put at risk! Need I say anything more about their business practice?

Horrible support and scheduling In late January, I contacted SmartBox to have my empty box picked up. The earliest date they could arrange pick up was January 30th. It is now February 11th, I have attempted on multiple occasions to reschedule and on multiple occasions to find out why the delay. They have never given me a phone call or an answer. It has now been almost 2 weeks since the first scheduled pick up and the box is still here -- and still no plan on how to remove it.

No support I have called several times to have someone acknowledge the holes that were in the side of the box that were left open where screws once were. During the rainy weather I had to buy bolts and nuts from a hardware store to plug the holes to keep my belongings from getting wet. I still haven't heard back from Smart box and the box was dropped of at the end of last month.

Rat infested pods--total loss--denied insurance claim I had a storage pod for >10 years paid for insurance for every month. When I retrieved it, it was a mess—spilled out of the pod when opened and everything was covered with rat urine and feces. SmartBox denied my claim. They falsely stated that: • the pod wasn’t packed properly; and • no gross negligence on SmartBox’s part. The pod was indeed packed properly. The pod clearly appeared to have been flipped. Perhaps during one of the dozen or so times it had been moved around the DC Maryland Virginia area over the 12 years in their care. And rat urine and feces is gross by any definition of the word—both “excessive” negligence on SmartBox’s part and “disgusting.”