Horrible Service Before today i only had good things to say about smart box but the customer service and lack of motivation to correct issues has changed my mind. I had scheduled over a week ago to have my belongs droppedoff on 1 July but the morning of received a call saying their 1 and ONLY forklift was down. Then 30 minutes later was told they were up and running again and i would get my belongings. I had already scheduled for movers to come and move my things for me. Well, now after waiting all day, it's 4pm they call saying they are still broken and will not be able to deliver today, or over the weekend because it's a holiday weekend. So i am not going to have any of my belongings for who knows how long. I called corporate and they do not seem to care. How does a company like this have only 1 forklift per location? They can't borrow or rent one to stay on task? This is completely unacceptable

Smart box lost my pods!!!! Well smart box has lost all my pods and don't seem to care I start working next week, or that I haven't slept in a bed for a month! they don't know where my stuff is? Horrible customer service always saying they will email someone about your problems!!! I'm unhappy and if they don't find my stuff ASAP there will be hell to pay!

If I could give them a zero I would If I could give them a zero I would. Good customer service keeps customers coming back. Bad customer service keeps customers away. This company has the worst service of any company I have dealt with for years. When offering customer service, they are not genuine. Customer service staff does a good job of remaining polite and conciliatory, even when faced with you angry. They have no problem with delivering the containers but plan on a lot of excuses and delays getting them. The truck broke down, the driver called in sick, the forklift broke to start. Then when you need it picked up they use All City Moving in Hayward. They are the worst of the worst, they promise pickup, schedule you wait all day no respect of a call. Then when you call you to find out you are rescheduled weeks out. If you want quality service STAY AWAY. I AM GETTING HOW FINES TAKEN 2 DAYS OFF WORK. SMARTBOX AND ALL CITY MOVING DOES NOT CARE. EVEN THE UPPER MANAGEMENT BLOWS YOU OFF.

Not what i expected The concept is great. But. The driver who dropped off my boxes gouged huge scars in my driveway by dragging the boxes into place instead of picking up and moving them with the forklift. And he didn't check to make sure the hardware would actually close and lock. So after a 14-hour day of moving, I had to leave the boxes unsecured on a Friday night because everything was an inch and a half off. To their credit, two guys came out the next morning to move the hardware so I could lock the boxes. They took photos of the damage to my driveway, but I've never heard back about repairs, a discount, nuttin'. The boxes are locally made, and the Dallas franchise is relatively new. I'm betting they'll get better and building and handling them. Make sure the boxes actually close and lock correctly before you let the delivery guy drive away.

Worthless box They can't even keep a guide on this stupid box! We were thinking of getting a newer up dated box but as crappy as this box has been I wouldn't waste the money on another one of these stupid boxes n9t worth the money