Wrong finish on recent order I recently purchased two H-557 small chest handles. I ordered semi-bright brass. The handles arrived in antique brass, dark finish. Okay, no big deal. I have a polishing head and I brought the handles up to semi-bright, although it's tedious work with pieces as small as the rosettes. I wanted to get on with the project and so didn't go through the process of returning the handles for an exchange. I double-checked the order, and for all that appears, semi-bright was specified. Yes. Mistakes happen. Horton is a good company. An unfortunate oversight in this instance.

Great company to do business with I cannot think of anything other than good things to say about any of my experiences with Horton Brasses. Outstanding products, outstanding service and rapid shipping. A great company to do business with. Thank you for caring. If you ever get lid support hinges that stop at 90/95 degrees I would definitely be in the market to buy some.

I was blown away at how good my experience was. I was in need of sample non mortising hinges for a meeting I had in the near future and was having trouble finding good hinges I could get quickly. My father recommended Horton Brasses after having very bad luck with Colonial Brass. Horton Brasses immediately answered their phone, knew exactly what I was looking for, got me great sample pricing, and I had them in my hand the next day... amazing. And the web site has excellent images of their products which make it easy to pick and choose the finishes.

Good products, good customer service I have been impressed by the quality of the products, and the excellence of the service. Although the shipment was delayed, and I was not notified, I called the company and they shipped the product overnight with no extra charge.

The order for 6 ring pulls was divided … The order for 6 ring pulls was divided in two shipments weeks apart. When the second shipment arrived it contained the wrong items in the wrong finish. These are now holding up a very stressful kitchen project. You need to work on your supply chain!