Great Experience in Customer Service Fast, friendly, effective response to our concern that the engraver didn’t work and follow-up communication! Engraver replaced promptly and is working well. The recipient of this gift, so sad that the first one didn’t work, is delighted- and we are too at how well this was handled.

Not worth it 1- The promotional videos don't clearly specify that most of the bits shown in action (like the mini angle-grinder for stones) are sold separately. No disclaimer shown on that. 2- The extra bit set was nearly as expensive as the pen itself. 3- The extra bit set looked like it came from AliExpress. The same cheap bubble-wrap bag, no branding visible anywhere, the address sticker telling me it came from Shanghai. 4- Bad quality. After only a few days of use, the bits became rusty. 5- The batery only lasts for a few minutes. 6- After complaining to the customer service about all the above, they gave me a refund... of €8,33! That didn't even cover the shipping costs. UPDATE: After this review, they did offer me a full refund, and for that reason I'm now raising my review to 2 stars. My experience with the Customer Service team was positive, with quick replies and empathy from their part. However, if the product itself is subpar, Customer Service alone is not enough to make Culiau stand on its two feet.

My Dremel would turn off after 10… My Dremel would turn off after 10 seconds. It was a gift over a year ago. When I contacted them, they responded right away. I sent them a video of what it was doing and they replaced it. I couldn't be happier. Shout-out to Taylor ...the one who helped me. I definitely recommend this Dremel. It's perfect. Sandi

I had an issue with my Customizer… I had an issue with my Customizer engraving pen. Reached out to customer support and even though I was outside of my warranty I was promptly issued a replacement. Great company, great customer service! Thank you Culiau!

A really good tool and an absolutely phenomenal company The tool was easy to use. The bits that they supplied were wonderful. I love the tool but what I love even more is when I had a problem with it I dealt with real people who rectified my concern to my complete satisfaction. If you're a hobbyist and looking for a engraving tool like this, this is where to go. It's a great little tool and a great company with excellent customer service.