Magic pen I have been using my engraver for some time now,date l got it, I can't remember, but I love being able to glide through glass as if it is paper, now I have extra engraving bits, I can't put it down, love it.customer service is also great.Thank you.

Ive been using the customizer for wax… Ive been using the customizer for wax carving and it works great for small details and for carving in places where I cant plug in a dremel or flexshaft. I would definitely recommend using if you are getting started in carving. My only complaint is I wish it had a little bit more torque for doing deeper cuts a little faster, but other then that it works fantastic.

Awesome experience I received my items in a timely manner. Upon arrival everything was packaged well and extremely presentable. I've never done any kind of wood burning or engraving however as a crafty person I was interested in trying. Within the first 15 minutes I realized how easy it was to use, the ability to switch out different parts with no issues and the joy that comes with the experience

OUTSTANDING! My experience with Carla was incredible! Not only did she find out My Customizer was one of a bad batch she replaced it even though it was out of warranty she kept in touch through the whole process . I wish I had more employees like hee. Thank you Carla. I am a very happy customer. Glenn Smith

I'm pretty underwhelmed. I'm pretty underwhelmed. The pen is fine, however not really as powerful as the ads make it seem, and though the battery might last for about 2 hours, the pen loses significant power about 40 minutes in and then it takes forever for it to charge. I'm very disappointed in their customer service. One of the bits I received was dull, it has no texture at all so obviously it doesn't work, also there were missing a hex key and carbide burr from the box. I got no response when I contacted them through their website, it took several days before I got a response when I contacted them through their facebook, and by then I had finally found their e-mail address. The woman I then spoke with told me the bit wasn't suitable for wood, which was false, I called her out and she then apologised and said that she had then checked in with the product team. Why she didn't ask the product team before providing me with misinformation, makes it seem to me like she just wanted to make me stop complaining and/or that she doesn't even know the product. Even though I had sent videos and pictures of the bit she just dismissed it as being because of the surfaced I used it on. By then I gave up trying to get help as she clearly didn't care nor listened to me.