Great Experience in Customer Service Fast, friendly, effective response to our concern that the engraver didn’t work and follow-up communication! Engraver replaced promptly and is working well. The recipient of this gift, so sad that the first one didn’t work, is delighted- and we are too at how well this was handled.

Awesome experience I received my items in a timely manner. Upon arrival everything was packaged well and extremely presentable. I've never done any kind of wood burning or engraving however as a crafty person I was interested in trying. Within the first 15 minutes I realized how easy it was to use, the ability to switch out different parts with no issues and the joy that comes with the experience

OUTSTANDING! My experience with Carla was incredible! Not only did she find out My Customizer was one of a bad batch she replaced it even though it was out of warranty she kept in touch through the whole process . I wish I had more employees like hee. Thank you Carla. I am a very happy customer. Glenn Smith

I'm pretty underwhelmed. I'm pretty underwhelmed. The pen is fine, however not really as powerful as the ads make it seem, and though the battery might last for about 2 hours, the pen loses significant power about 40 minutes in and then it takes forever for it to charge. I'm very disappointed in their customer service. One of the bits I received was dull, it has no texture at all so obviously it doesn't work, also there were missing a hex key and carbide burr from the box. I got no response when I contacted them through their website, it took several days before I got a response when I contacted them through their facebook, and by then I had finally found their e-mail address. The woman I then spoke with told me the bit wasn't suitable for wood, which was false, I called her out and she then apologised and said that she had then checked in with the product team. Why she didn't ask the product team before providing me with misinformation, makes it seem to me like she just wanted to make me stop complaining and/or that she doesn't even know the product. Even though I had sent videos and pictures of the bit she just dismissed it as being because of the surfaced I used it on. By then I gave up trying to get help as she clearly didn't care nor listened to me.

Not worth it 1- The promotional videos don't clearly specify that most of the bits shown in action (like the mini angle-grinder for stones) are sold separately. No disclaimer shown on that. 2- The extra bit set was nearly as expensive as the pen itself. 3- The extra bit set looked like it came from AliExpress. The same cheap bubble-wrap bag, no branding visible anywhere, the address sticker telling me it came from Shanghai. 4- Bad quality. After only a few days of use, the bits became rusty. 5- The batery only lasts for a few minutes. 6- After complaining to the customer service about all the above, they gave me a refund... of €8,33! That didn't even cover the shipping costs. UPDATE: After this review, they did offer me a full refund, and for that reason I'm now raising my review to 2 stars. My experience with the Customer Service team was positive, with quick replies and empathy from their part. However, if the product itself is subpar, Customer Service alone is not enough to make Culiau stand on its two feet.