Super Customer Support I had some issues with an order for my engraving pen, and Culiao was “Johnny on the spot” with responding to me AND making everything right! Super impressed with this AMAZING customer service! I highly recommend them!

Great customer support I recently purchased a custom engraver and after I used it to engrave and finish a project on soapstone, it no longer worked. I tried everything I could to make sure i wasn't doing something wrong, before i contacted customer support. Clara replied immediatly. I requested that i didn't want my money back, but would like the custom engraver replaced. Clara asked me to send a video of the engraver and it's issues, and if they decided to replace it she would let me know. I sent the video, and imediately Clara from support, contacted me, and let me know they would replace the engraver. A few days later I recieved the replacement. In a world where customer service, or support doesn't exist, Clara was a godsend. I can't thank her enough for her professionalism in resolving my issue. And the timely manner for which it was done.

Never received my order I ordered 2 complete sets on Dec 4 as Xmas gifts for two family members. It’s now the 28th and there’s still no sign of them… Even if the problem is with the local post office, the firm should have been aware of that possibility (since the USPS has been very publicly struggling for at least 2 years).

I had an issue with my Customizer… I had an issue with my Customizer engraving pen. Reached out to customer support and even though I was outside of my warranty I was promptly issued a replacement. Great company, great customer service! Thank you Culiau!

I purchased (2) engraving pens for… I purchased (2) engraving pens for crafting and misc. then we noticed that one of the two devices would not power on. So after more than the 60 days past the purchase date had passed but Culiau rep notified me that they would replace the device free of charge. Customer service is something the public deals with daily throughout their lives and this is one of the top experiences i have ever had. I am and will be a customer for life.... Thanks again, JG