I purchased (2) engraving pens for… I purchased (2) engraving pens for crafting and misc. then we noticed that one of the two devices would not power on. So after more than the 60 days past the purchase date had passed but Culiau rep notified me that they would replace the device free of charge. Customer service is something the public deals with daily throughout their lives and this is one of the top experiences i have ever had. I am and will be a customer for life.... Thanks again, JG

My Dremel would turn off after 10… My Dremel would turn off after 10 seconds. It was a gift over a year ago. When I contacted them, they responded right away. I sent them a video of what it was doing and they replaced it. I couldn't be happier. Shout-out to Taylor ...the one who helped me. I definitely recommend this Dremel. It's perfect. Sandi

A really good tool and an absolutely phenomenal company The tool was easy to use. The bits that they supplied were wonderful. I love the tool but what I love even more is when I had a problem with it I dealt with real people who rectified my concern to my complete satisfaction. If you're a hobbyist and looking for a engraving tool like this, this is where to go. It's a great little tool and a great company with excellent customer service.

Awesome experience I received my items in a timely manner. Upon arrival everything was packaged well and extremely presentable. I've never done any kind of wood burning or engraving however as a crafty person I was interested in trying. Within the first 15 minutes I realized how easy it was to use, the ability to switch out different parts with no issues and the joy that comes with the experience

Never received my order I ordered 2 complete sets on Dec 4 as Xmas gifts for two family members. It’s now the 28th and there’s still no sign of them… Even if the problem is with the local post office, the firm should have been aware of that possibility (since the USPS has been very publicly struggling for at least 2 years).