I purchased the incorrect remote gate… I purchased the incorrect remote gate opener online. I called Moving Up and they quickly assisted me in getting the proper opener and refunded my money on my original purpose. But the best part of the exchange was the friendly voice I heard on the line who recollected his history in my home state and shared his fond memory with me.

magnets are very weak for neodymium magnets are very weak for neodymium. Almost daily I have to readjust my magnetic garage door handles. there is absolutely no effort, either, to remove them. very disappointed. They will be coming down. 4

Shady Slow Shipper Purchased a remote from this company via Amazon. They said it was shipped on 3/31/21. The tracking number showed it was accepted on 3/31 in Round Lake, IL. After that, no movement for over two weeks. Finally on the 17th, I contacted Moving Up to see if I could cancel the order. Lo and behold, the package miraculously arrived at Elk Grove Village, IL on Sunday, 3/18 and is scheduled to arrive on the 4/23. Shady, shady company. Purchase from somewhere else. They won't ship until you request a refund. Apparently this is standard practice for them. They have reviews with the same complaints with the BBB and Facebook

Received my merchandise on a timely… Received my merchandise on a timely basis, however when I emailed them with questions prior to ordering I got absolutely no response. Still haven't rec'd a response! I went ahead and took a chance and ordered anyway and merchandise worked.

Ordered new torsion springs on-line… Ordered new torsion springs on-line Thursday 8/6/20. Their representative (Larry) was very helpful and professional in insuring the accuracy of my order and confirmed delivery date Springs arrived via UPS first thing Monday morning 8/10/20. Install was simple. Would definitely order from them again. Thanks Moving Up! Regards..... Bob M