Total disaster Total disaster, chronomics website wouldn’t recognise the barcodes on the test cassette. Not the easiest of firms to contact and that’s being polite. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. Chronomics, how about a refund?

Tests came through nice and quick Tests came through nice and quick. However website and pack offer conflicting instructions. Pack says report result online, website refuses to let me upload picture of results & I've just received an email telling me I now need to post the sample to chronomics. The day before we bloody fly!!!!????????? Guess I'll have to get to the airport and see what happens. Utter joke.

No problem at all Never having had to go through this procedure to go away on a cruise holiday, I was a little concerned. I had no need to be. I contacted Chronomics to ask a question, the answer could not have been quicker, clearer and certainly put my mind at ease . Well done

Fast resolution saved the day My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. However, somebody emailed me within 5 minutes with a resolution. Very impressed.

Online waiting room does not work on Chrome Trying to get into the online waiting room on Chrome was a shambles. Nothing worked! I attempted to resolve via online chat but the service provided was abysmal - unclear instructions and 10 minute wait between responses. Managed to join the waiting room on another browser - from this point onwards, everything worked well.