The customer service and product… The customer service and product quality at Chronomics have really pleased me. I've ordered a number of things from them, and I've never been let down. The website is simple to use, and they consistently offer top-notch customer support. Furthermore excellent are the rates!

Good communication Never used a travel LFT before. Good communication. Arrived on time. Asked for kit to be sent earlier as worried about post. No issues with changing dispatch date. Clear instructions. Immediate fit to fly certificate. Would recommend.

Complications when things go wrong Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday.

Really Poor Customer Service Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to contact the organisation. Post script - further to the review on trustpilot Natalie has been in contact and resolved our situation. We are grateful. Thank you.

Registration errors using the same Email address I made some errors during the registration process using the same Email address for two people. This resulted in me being blocked when trying to register the second person. Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process.