Total disaster Total disaster, chronomics website wouldn’t recognise the barcodes on the test cassette. Not the easiest of firms to contact and that’s being polite. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. Chronomics, how about a refund?

We completed our pre sail covid tests… We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All results were received by email efficiently and timely.

COVID test great service… I had a COVID test kit that had part of the test missing. I expected to have to use a list of options on line which probably wouldn't have had the answer. Contacted the centre by email and almost immediately Sam Hodge came back with the solution. Really great service

Tests came through nice and quick Tests came through nice and quick. However website and pack offer conflicting instructions. Pack says report result online, website refuses to let me upload picture of results & I've just received an email telling me I now need to post the sample to chronomics. The day before we bloody fly!!!!????????? Guess I'll have to get to the airport and see what happens. Utter joke.

Really Poor Customer Service Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to contact the organisation. Post script - further to the review on trustpilot Natalie has been in contact and resolved our situation. We are grateful. Thank you.