I am experiencing issues with this… I am experiencing issues with this company because they are saying that my sample did not arrive at their lab although the tracking history shows that it is Delivered. I believe I have been scammed and I am in a very difficult situation because I was Covid positive only once! I will not be able to get the NHS recovery certificate. They are messing about with peoples lives and charge for it!

Still no result after 48rs Promised result within the hour now 48 hrs and nothing. I've emailed and reply said.... don't worry, technical issue that is being sorted. Still nothing. Emailed again. Waiting for reply. What did I pay for? Just a reference no. to satisfy UK passenger locator form. They've pocketed my money. From a practical point of view I'm no better off than using NHS LFT.

Ordered 2 day PCR test through Zoomtest… Ordered 2 day PCR test through Zoomtest arrived with Peplobio details. Activated online and returned tests, Royal Mail tracking arrived 6th Jan, 8th of Jan still no returned results!! You cannot call as lines are closed and do not reply to any emails!! Pay for 24 hour service and no service levels of any sort for test or communication! Parents still in isolation. And we wonder why people dont follow guidelines!!! They have no option

Fast, friendly and efficient… I was very impressed by the efficient and friendly service I received from Customer service. I made a mistake packaging my sample but was able to contact the company who assured me that there was no reason for concern. They were also able to reduce my "pre-flight stress levels" by giving me a helpful estimate of the time I could expect my results. I have nothing but praise for their quick responses to my emails. Elaine P.

Pcr testing I googled Guildford tests fit to fly pcr and many companies came up but fortunately close to us based at Surrey research pk was Peplobio. As an added bonus their tests were competivly priced at £49 each. The best part of this company was the most helpful assistance and reassurance I got from the dedicated staff. I asked many questions and ALWAYS got honest answers and helped me through anxiety of fear of testing positive on pcr after testing negative on lateral flow. I believed too many horror stories and kind Alihea assured me this isn't the case and thus wasn't, we all tested negative for 72 hr fit to fly to Thailand. A Great company to use and thoroughly recommend.