Michael Groman
GBDon't Trust the Website. I recently ordered a DriveTite kit (10 pack) primarily for replacement parts for an existing cable railing project. The parts arrived quickly, within a week, and were well packaged. Unfortunately, a set of lock washers was missing. I contacted the on-line orders manager and was told StairSupplies no longer provides that part. I explained it was still included in their order form and shown in their on-line installation video. He could only say the company stopped providing the lock washers about six months ago and he will contact the web manager to edit the website. He also assured me the lock washer was not a critical part of the kit. An inadequate reponse in my view!
Sam
GBGreat customer service! I worked with Mark for weeks on putting together what was best for my project and he was always responsive, willing to change parts and pieces, budget friendly and never pushy. I had to end up going with someone local but I would have been very happy to work with Mark and this company. He was never rude or impatient even when I had to explore closer options. Great customer service!!
Terry in Colorado
GBThe stairs are beautiful The stairs are beautiful. Our only complaint is that we were confused by the directions for taking measurements. This meant that instead of having an inch or so to cut to custom length we barely had any extra at all. If you're not sure how to measure you should call for explanation.
Tony
GBAwesome company. Thank you Great company to deal with. Product is outstanding. We absolutely love it. The self install process was a little challenging but was able to complete it. The techs were incredible and answered all my questions.
Brent Ormes
GBAlthough there were mistakes in my… Although there were mistakes in my order the customer service team worked hard to get the items to me overnighted and make it right.