Brent Ormes
GBAlthough there were mistakes in my… Although there were mistakes in my order the customer service team worked hard to get the items to me overnighted and make it right.
Terry in Colorado
GBThe stairs are beautiful The stairs are beautiful. Our only complaint is that we were confused by the directions for taking measurements. This meant that instead of having an inch or so to cut to custom length we barely had any extra at all. If you're not sure how to measure you should call for explanation.
steve doughty
GBOrder process was great Order process was great. New stair handrail arrived with an unacceptable joint @ wall return. There is a gap at the wall return MIllwork joint as well as a size difference between the rail run an the joinery piece which is an abrupt transition at the joint on one end of the railing
Brent LaFond
GBEverett WA 130 lineal feet with 2 stair runs The design and ordering process was smooth, all questions were answered in a timely fashion. Everything worked out with design and materials, with the exception of 1 post that was a 3rd right hand instead of my 2nd left hand on one of the stair runs. This was replaced along with a couple of handfuls of crimp fittings, sleeve caps and other misc at no cost. Those materials arrived within 7 days.
Amanda Sisk
GBVery responsive and helpful. Very responsive and helpful.. Glad to see you are back to productiona nd busy. Only with since this order was for a missing tread from my original order (my fault), that it could be expedited so my contractor can finally finish my stairs and railing system!!! Its been a challenge without railings on my new floating stairs!!!