Quality products and Outstanding Service I purchased wood stair railing, newels, and knee wall with iron balusters and shoes. My product arrived early and the staining was beautiful! There was slight damage in shipping and we needed additional product mid project. They rushed me additional product at a discount and replaced the entire damaged piece. The follow up, project assistance, and service was incredible and my new staircase is stunning!

Good material. Bad support. Good material. Bad support. Blame customers on oversees of their own lacks. Example #1: floating floor cannot be screwed down with posts. I needed to get a third party company to create post covers that allow for floor to be floating (gap of 1/4 inch around the post). When explained and ask to return not used cover ports, they refused because I never mentioned floating floor (blame customer for things they didn't address). Example #2: Screws are too long in most cases and don't make a solid attachment to subfloor. I had to provide my own. Example #3: Missing material that require reshipment. I had to wait for another week to be able to complete the job. I will not recommend these supplies in the future.

Although there were mistakes in my… Although there were mistakes in my order the customer service team worked hard to get the items to me overnighted and make it right.

The Viewrail product is outstanding and… The Viewrail product is outstanding and the Stair Supplies Customer Service was incredible. I purchased the railing system last fall and was finally able to install it this spring. I realized I needed more hardware than I ordered and contacted customer service. They responded within an hour to confirm what I needed and then sent a quote within minutes. The parts arrived two days later.

Review Everyone I spoke to there was extremely helpful, from the first call to ask questions, to the ordering, the delays due to the weather in Texas and the shipping as soon as possible. I had explained to them that my husband was recently diagnosed with Parkinsons Disease and we needed the railing so he could get upstairs to our bedroom. Duke was so helpful in every way possible. I enjoyed working with the company.