The stairs are beautiful The stairs are beautiful. Our only complaint is that we were confused by the directions for taking measurements. This meant that instead of having an inch or so to cut to custom length we barely had any extra at all. If you're not sure how to measure you should call for explanation.

Don't Trust the Website. I recently ordered a DriveTite kit (10 pack) primarily for replacement parts for an existing cable railing project. The parts arrived quickly, within a week, and were well packaged. Unfortunately, a set of lock washers was missing. I contacted the on-line orders manager and was told StairSupplies no longer provides that part. I explained it was still included in their order form and shown in their on-line installation video. He could only say the company stopped providing the lock washers about six months ago and he will contact the web manager to edit the website. He also assured me the lock washer was not a critical part of the kit. An inadequate reponse in my view!

Quality products and Outstanding Service I purchased wood stair railing, newels, and knee wall with iron balusters and shoes. My product arrived early and the staining was beautiful! There was slight damage in shipping and we needed additional product mid project. They rushed me additional product at a discount and replaced the entire damaged piece. The follow up, project assistance, and service was incredible and my new staircase is stunning!

Unreliable I don’t mind being forced to make an online appointment in order to speak to a rep to help me design my railing, but I don’t appreciate not getting called at the designated time. Unreliable at best. I sent a follow-up email to which I never received a reply either. “Thank you”, Brandon Roman.

Order process was great Order process was great. New stair handrail arrived with an unacceptable joint @ wall return. There is a gap at the wall return MIllwork joint as well as a size difference between the rail run an the joinery piece which is an abrupt transition at the joint on one end of the railing