John Cunningham
GBGreat Product and Company This is our second installation and we could not be more pleased with the product. Planning and measurements were accurate and installation worked well. There was a minor error in some incorrectly supplied parts but Stair Supplies quickly advised a fix and credited without question the cost of rectifying the issue. We would highly recommend the glass railings and Stair Supplies. Thank You.
Jordi G
GBGood material. Bad support. Good material. Bad support. Blame customers on oversees of their own lacks. Example #1: floating floor cannot be screwed down with posts. I needed to get a third party company to create post covers that allow for floor to be floating (gap of 1/4 inch around the post). When explained and ask to return not used cover ports, they refused because I never mentioned floating floor (blame customer for things they didn't address). Example #2: Screws are too long in most cases and don't make a solid attachment to subfloor. I had to provide my own. Example #3: Missing material that require reshipment. I had to wait for another week to be able to complete the job. I will not recommend these supplies in the future.
Sam
GBGreat customer service! I worked with Mark for weeks on putting together what was best for my project and he was always responsive, willing to change parts and pieces, budget friendly and never pushy. I had to end up going with someone local but I would have been very happy to work with Mark and this company. He was never rude or impatient even when I had to explore closer options. Great customer service!!
steve doughty
GBOrder process was great Order process was great. New stair handrail arrived with an unacceptable joint @ wall return. There is a gap at the wall return MIllwork joint as well as a size difference between the rail run an the joinery piece which is an abrupt transition at the joint on one end of the railing
Christine Baker
GBAbsolutely beautiful product! Absolutely beautiful product. We are slowly renovating our small 1930s cottage and we needed ONE STEP to match our hardwood floor. We selected a landing step that is rounded on both ends and it is exactly what we were hoping for. It's gorgeous.