steve doughty
GBOrder process was great Order process was great. New stair handrail arrived with an unacceptable joint @ wall return. There is a gap at the wall return MIllwork joint as well as a size difference between the rail run an the joinery piece which is an abrupt transition at the joint on one end of the railing
Rosalind Turner
GBQuality products and Outstanding Service I purchased wood stair railing, newels, and knee wall with iron balusters and shoes. My product arrived early and the staining was beautiful! There was slight damage in shipping and we needed additional product mid project. They rushed me additional product at a discount and replaced the entire damaged piece. The follow up, project assistance, and service was incredible and my new staircase is stunning!
Jarad
GBThey were easy to work with and the… They were easy to work with and the quality of my stair railing is excellent
Eric Wilson
GBMy product has not been installed yet My product has not been installed yet, but the components looks very nice. Got the wrong shoes delivered with the newels which may have been my fault when i ordered, but the person who took my order over the phone should have picked up on that. Other than that Adria was great to work with and very patient with all my questions. The order shipped several weeks later than originally estimated, but that type of delay is building industry wide right now. Looking forward to enjoying the finished product.
Ann Bauer
GBUnreliable I don’t mind being forced to make an online appointment in order to speak to a rep to help me design my railing, but I don’t appreciate not getting called at the designated time. Unreliable at best. I sent a follow-up email to which I never received a reply either. “Thank you”, Brandon Roman.