Update! Cumaru Deck Replacement Process Company Name: G&A Fine WoodWorking Interiors, Inc. Customers Since: 2017 I just wanted to give a big thank you to the Advantage Lumber Sales team and a huge thanks to Edgar for helping us through this process. We've been a customer for years now and whats really helped that I've noticed is there customer service. Being able to work one on one with your vendor that places customer service at the front just makes everything at Advantage Lumber a smooth process and a store that stays true there word. As mentioned down below, we had issues with the material and Advantage Lumber sent out an employee, Edgar, to look at the deck and survey. I would like to share my thanks to Advantage for sending an expert and Edgar for assessing the area and answering all the questions we had. I appreciate you getting the process going and approved to be able to start the rebuild. Thank you for staying true to your word, we were able to get all needed material so the warp/break does not occur again. We opted in getting the 5/4x6 Cumaru to avoid an future issue that would cause warping or breaking of any sort. On top of the full length of cumaru needed we will be getting the wood plugs and top varnish. (Back-Story) -This past July of 2023 we placed in order for Cumaru Decking of 1,800' LF and were recommended by our sales rep to go for the 1x6 PLUS material. We had doubts on the thickness since we always purchase 5/4x6, we were assured that it wouldn't be an issue. It would later be installed and within a few months of installation the deck lifted and started to warp. We were told if issues arose that it could be sorted out and fixed at a later time. - Again thank you for making the process of getting an issue resolved from start to finish. Defiantly will be sharing my story to others of why choose Advantage Lumber! Best Customer Service on the west coast.

A very nice purchasing experience I found an inventory reduction deal listed and called in to see if I could inspect the "B" grade product I was interested in and received a very positive response. The sales rep Bill Cummings was very personable when showed me the material I was interested in. After I made the purchase, Bill discovered a discrepancy with the batch of material, but he quickly recovered with the help of his Team. Overall, Bill made the purchase experience very pleasant. At pickup time, the personnel that helped me load and secure the material on my trailer were very knowledgeable and helpful. From the reception to the material loading, overall this was a very pleasant experience. Thank you, to Team Advantage Lumber in Grover, NC

Ridiculously high prices here Inflation is bad enough now days but...a $1600 set up fee for a 4ft long Ipe dowel 2" in diameter is just stupid. What a rip off! I wouldn't recommend this company if your looking for an honest value.

Modular Ipe Wood Tiles Re; Ipe Wood Tiles 24" and 20" Positive: Great Product and great Staff! Not so Positive: my suggestion is to double check the trimming closeness of the subsurface battens in the ipe tiles so that when assembled the gaps are consistant from tile to tile. Some tile battens were not trimmed flush to the edge of the ipe planks and thus threw-off the alignment (gap) between some of the modules. This is an issue that can be corrected through the quality control/inspection process. Thanks, Marc

Business during COVID Placed a simple $405 order, including roughly $170 expedited shipping, for IPE samples to be sent to my construction site. Several weeks later - - nothing. No materials, no response from email customer service. LONG waits on the phone trying to track the order. Customer service telling me they will "speak to a supervisor and call me back"...No return call. I will apparently need to contact my credit card, claim fraud and dispute the charge. Just the worst company - massive waste of time.. 12/7/2020 I was contacted twice soon after posting this review, which I really appreciate. The emails were apologetic, blunt and honest. Apparently this company has been especially hard hit by COVID and shortages, both labor and lumber. I've been offered help and will update as this progresses. I'm under the gun on an expensive project and am hopeful.