Accuracy counts The on-site measurement for carpet (living room, dining room, foyer, hallway and stairwell) was not accurate (stairs), thus not enough carpet was ordered (3+ week turn around) and therefore not enough carpet was available to allow the installers to complete the job in one visit. Additional carpet needed to be ordered (3 week turn around), received and installed. The carpet and pad purchased appears to be of excellent quality and hopefully will last for many years.

We purchased carpet for our master… We purchased carpet for our master bedroom three years ago. Presently this carpet is coming loose in the seems and has become flat and undesirable looking. We reached out and told for the warranty to cover it, we must have the carpets professionally cleaned every 18 months. Rental shampooers do not count or ones bought. This is ridiculous to me. We don't even wear shoes in our home. This carpet is obviously poor grade and not installed well. Bad customer service and poor product!

The carpet was wonderful and the… The carpet was wonderful and the service men were spectacular

When we purchased our flooring When we purchased our flooring, we were given a $100 coupon for an area rug. We spent 8k on flooring. When we returned to redeem the coupon for an area rug to protect the new flooring, they refused to honor the $100 coupon; they said we needed to purchase an additional $1000 of carpet in order to use the coupon. Instead they offered us 10% off. Unacceptable. Also, they were the ones who measured for the flooring, they apparently measured incorrectly and we ended up with two extra boxes. They refused to take any back unless we paid a restocking fee claiming that since it was a custom order, no returns were allowed without a restocking fee. What a scam! Of course, they are going to order extra for everyone and make some money on the returns. I will never go there again.

Absolutely Beautiful Install took a little longer than I thought it would on the installation date, but it was done flawlessly! Rather it takes an extra hour and looks great. And it does look fantastic! Instlers were professional and respectful, and did beautiful work. I want those same guys back when we replace the rest of our carpeting!