Very prompt response and problem resolutio Senville responded to my request promptly and my issue was resolved in a very timely manner.

Not a difficult install. HVAC installers are way to expensive! Ordering was straight forward and arrived in great condition. It’s only been a couple day, however start up temperatures were in the 34f-39f degrees and heating up to 95f degrees. For my big building the turbo mode was essential! We’ll see how it cools when it’s 100f degrees outside.

I called in and spoke to Tom he… I called in and spoke to Tom he resolved my issue in less that 5 mins. Your units are great but it's your service which separates you from the rest.

Love the unit Love the unit! Ive installed a lot of mini splits by far this was the easiest. The littie kick stand to hold the unit off the wall to make my connections was a game changer.Only disappointment was lineset insulation rip very easily. Will be purchasing some more units for my rentals

After going through two representatives… After going through two representatives who were not that interested in the questions I had I did find Mathew at ex 1161. He was fabulous. The biggest issue I had was delivery. The FedX driver had no knowledge of the weight of the compressor and had no dolly or other device to help me get it where it needed to go. We picked it up and battled it to the downstairs deck. Not good. Some delivery method needs to be figured out to where this is not an issue.