Ingram's MRCOOL cleaning kit order Ordering process went well, Patricia, was the sales rep. Order was made on Jan 15th and now eight days later have not received any shipping or delivery updates other than confirmation of actual order, I would have thought this order would have moved along a little quicker. That said, I'm ok with the order so far, just hope I get it in the near future. A quick update (1/28/24), received my cleaning kit a little later the same day I wrote the initial review- so all is well. I would recommend giving buyers more delivery or tracking info.

Our 2017 DIY mini split died Our 2017 DIY mini split developed a major refrigerant leak. I calculated the cost for potential repair and refrigerant replacement and it made sense to purchase a new system. Ingrams was very helpful in working with me to get a great price. I was able to get a scratch and dent compressor and new air handler at a discount price. It was shipped and I received and installed within a week. All is warm now.

Friendly Friendly, helpful, honest, on time, reasonable prices - just what your customer's appreciate. Thank you.

I had a warranty problem on my furnace… I had a warranty problem on my furnace Mr Cool. Still waiting for parts to fix it I report the problem December 26th 2023 it is now January 22nd still no correspondence and why I haven't received my part I've text numerous times for an answer not ever getting an answer other than it is warranted. It took five people and four service calls from complete home comfort. to get this part ordered that was defective from the start. I still haven't been contacted of an ETA and this part that I need. I suggest never ever buying a Mr Cool furnace because parts are too hard to get. That's why you only got one star.

Super fast delivery. Super fast delivery. My sales re was very helpful and informative. With a local Trane distribution warehouse, my parts request was deliver the next day. Ingrams time zone was at 4:00 pm when I ordered, I was very impressed.