Our 2017 DIY mini split died Our 2017 DIY mini split developed a major refrigerant leak. I calculated the cost for potential repair and refrigerant replacement and it made sense to purchase a new system. Ingrams was very helpful in working with me to get a great price. I was able to get a scratch and dent compressor and new air handler at a discount price. It was shipped and I received and installed within a week. All is warm now.

Ingram's MRCOOL cleaning kit order Ordering process went well, Patricia, was the sales rep. Order was made on Jan 15th and now eight days later have not received any shipping or delivery updates other than confirmation of actual order, I would have thought this order would have moved along a little quicker. That said, I'm ok with the order so far, just hope I get it in the near future. A quick update (1/28/24), received my cleaning kit a little later the same day I wrote the initial review- so all is well. I would recommend giving buyers more delivery or tracking info.

Totally satisfied Lindsey provided fantastic customer service. Was looking at buying a unit of lesser quality for over $ 6,000 ended up paying $3,700 Lock stock and barrel even delivered. Everything messed up with my old unit very well.

Disappointed Mr Cool unit not DIY To be straight forward with you, I'm disappointed that the unit I received turned out not to be a DIY Mr Cool unit. I was under the mistaken impression that the one I ordered was a DIY unit but it's not. I thought Mr Cool was DIY. As I looked at Utube at installations videos on several different channels it's painfully obvious that mine is not a DIY unit. Paper template is missing, the the 3.54 inch hole drill piece is missing. The guide for the tubing through the wall is missing. The wrap for the tubing isn't there. Instead of just connecting the lines and opening them. I have to hire a HVAC guy to vacuum the lines and probably put in refrigerant. Also the instructions manual must be for a professional installer. I would recommend that you inform purchasers that certain units of Mr Cool are not DIY and are not appropriate for non-professionals. Gary Siler January 2024

As a contractor... As a contractor ordering materials, especially after Covid, its amazing to know that every single order comes as described, not damaged and earlier than expected! Then the flawless (so far) workings of the 6 or so DIY mini splits we have bought over 2 years! Thanks foe making my job easy.