Back in service! We were between a rock and a hard place with our furnace. Knowing it was just the coils and thr control board, we were about to have to spend $1000 to get it fixed. We have electronics degrees and this was a simple fix. When we called Ingram's, on a Saturday, they got the part to us by Wednesday. No more problems and at 1/10th the cost to pay a technician. Thank you so much for your help and responsiveness!

Follow up on your order is a must. First, customer service got my name wrong so when I called in they couldn't find the order. Customer service and the parts department weren't on the same page. finally got the new motor after numerous calls asking for shipping / tracking number. Once it arrived it worked perfectly.

Friendly Friendly, helpful, honest, on time, reasonable prices - just what your customer's appreciate. Thank you.

Recent cold snap Recent cold snap pushed the system to it's limits and demonstrated the need for the heater strip. I ordered it on a Tuesday and it arrived on Friday. It was up and running the same day. Don't try to order online after business hours. Total waste of time. I left a voicemail and did not get a call back. I called the next day and got immediate support. Unit arrived in perfect condition with great instructions. Could not have been easier to install. Thanks to everyone at Ingrams! Buy the heat strip and install it when you buy the main unit (even if you don't think you will need it). Cheap insurance it will minimize the need for additional trips to a cold, cramped attic!

Ingrams Ordered furnace on a Friday, by following Friday it was at shipping hub close to delivery point. Opted to will-call and XPO did a great job making it an easy pickup. Ingrams said it would take about 5 business days! They nailed it! Great customer service! Rick Hanson