Good company and staff. The people I talked with were able to answer all my questions. When one person did not know the answer, I was transferred to someone that did. Very knowledgeable. I purchased a scratch & dent. I received multiple photos of the universal condenser before purchase. Excellent communication all the way to the door. I can not wait to get installed and evaluate.

Disappointed Mr Cool unit not DIY To be straight forward with you, I'm disappointed that the unit I received turned out not to be a DIY Mr Cool unit. I was under the mistaken impression that the one I ordered was a DIY unit but it's not. I thought Mr Cool was DIY. As I looked at Utube at installations videos on several different channels it's painfully obvious that mine is not a DIY unit. Paper template is missing, the the 3.54 inch hole drill piece is missing. The guide for the tubing through the wall is missing. The wrap for the tubing isn't there. Instead of just connecting the lines and opening them. I have to hire a HVAC guy to vacuum the lines and probably put in refrigerant. Also the instructions manual must be for a professional installer. I would recommend that you inform purchasers that certain units of Mr Cool are not DIY and are not appropriate for non-professionals. Gary Siler January 2024

Recent cold snap Recent cold snap pushed the system to it's limits and demonstrated the need for the heater strip. I ordered it on a Tuesday and it arrived on Friday. It was up and running the same day. Don't try to order online after business hours. Total waste of time. I left a voicemail and did not get a call back. I called the next day and got immediate support. Unit arrived in perfect condition with great instructions. Could not have been easier to install. Thanks to everyone at Ingrams! Buy the heat strip and install it when you buy the main unit (even if you don't think you will need it). Cheap insurance it will minimize the need for additional trips to a cold, cramped attic!

As a contractor... As a contractor ordering materials, especially after Covid, its amazing to know that every single order comes as described, not damaged and earlier than expected! Then the flawless (so far) workings of the 6 or so DIY mini splits we have bought over 2 years! Thanks foe making my job easy.

Super fast delivery. Super fast delivery. My sales re was very helpful and informative. With a local Trane distribution warehouse, my parts request was deliver the next day. Ingrams time zone was at 4:00 pm when I ordered, I was very impressed.